Total Quality Management

Jarrod Richards

Abstract


Total Quality Management is a management theory that managers and companies talk about but know very little to implement. This paper takes a strong look at the history of Total Quality Management (TQM) from its origins to current successes in implementation. We look at how TQM has changed governments to increasing productivity and profits within organizations. This paper also looks into the strategic role that a company could take in order to see change to quality first. This requires a structure change in the organization from CEO down to front line workers. The practice of TQM can grow a company to have a sustainable competitive advantage in local and international markets.

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DOI: http://dx.doi.org/10.5296/bms.v3i2.2910

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