In-Company Training In Tourism: The Case of the Domotel Hotels and Resorts

Abstract

The purpose of this research is to investigate the DOMOTEL group of companies, on planning, organization and management of the Domotel internal academy programs as well as the results of the in-company training. The type of this research is the case study, and the data have been processed by the method of content analysis. It was found that the in-house Domotel Academy programs are designed, organized and evaluated through specific procedures. The education and training of employees is under the responsibility of the company whose aim and purpose is the continuous training of the workforce, the performance improvement and the compliance with the labor standards of the Domotel group of companies which consequently will lead to profitability. The originality of the research lies in the fact that the research in the tourism sector which engages the in-company training is little.