Author Details

Mehrabi, Dr. Javad, Department of Public Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran

  • Vol 2, No 1 (2012) - Articles
    Studying Effect of Customer Relationship Management (CRM) System on Attracting Customer Satisfaction Case Study: Teacher Insurance Company in Isfahan Province
    Abstract  PDF
  • Vol 2, No 3 (2012) - Articles
    Modeling the Impact of Total Quality Management (TQM) Practices on Service Quality in Service Organizations (Case Study: Isfahan Refah Kargaran Bank)
    Abstract  PDF
  • Vol 2, No 3 (2012) - Articles
    Modeling the Impact of Total Quality Management (TQM) Practices on Market Orientation in Service Organizations (Case Study: Isfahan Refah Kargaran Bank)
    Abstract  PDF