The Availability of Skills among Workers in Commercial Banks in Aqaba, Jordan: Hashemite Kingdom of Jordan: An Exploratory Study in National Banks in the City of Aqaba-Jordan

Abstract

The aim of this study is to identify the impact of computerized management information systems in the performance of workers in the commercial banks of Aqaba-Jordan, a questionnaire was developed and designed to achieve the objectives of this study in order to collect data, and was distributed on the sample of (92) employees from various commercial banks in Aqaba-Jordan, in a set of 8-10 questionnaires for each bank, (88) questionnaires have been restored in a percentage of 93%. The questionnaire was based on closed type of questionnaires. The researcher has calculated several statistical measures, namely arithmetic average, Alpha Cronbach's coefficient, t test, standard deviation, ANOVA, and Toki test. The acceptance criteria for hypotheses or question (item) were that the arithmetic mean should be greater than 3.00 and to be significant, the observed significance level of t must be less than 0.05.

Also this study aimed to investigate the perceptions of the sample about the dimensions of the information systems for job performance requirements, programming requirements, human requirements and material requirements, it was found that there a number of results that contribute to the development of manpower and the functionality of the banks. The followings represent the most important results of the study:

1. There is a relationship between the characteristics of the beneficiaries and their attitudes towards management information systems.

2. The level of utilization of information systems is influenced by the attitudes of the beneficiaries towards the adoption of computer in the applications of information systems and by their attitudes toward the requirements of information systems and information systems activities, which are attributable to demographic variables (gender, scientific qualifications, experience, and job level).

The study also showed that there are statistically significant differences between respondents' perceptions of job performance and attributed to demographic variables (gender, qualifications, experience, and job level).