Installing an Automated System will improve Customer Service, and Control Inventory

Essam Hashem Al-omari, Ibrahim Mahmoud Al Turani

Abstract


The purposes of this study can be summarized in defining the improvement of customer service, and inventory control as a result of installing an automated system in Kastero market in terms of efficiency, effectiveness, benefits, and usefulness of services provided by this system.

The key findings of the study is that the service provided to the customers of Kastero market, and  the inventory control process at Kastero market as a result of installing the automated system is improved to a medium degree, and it is also preferable to the customers to a medium degree. Most recommended to Kastero market to install the automated system, and continuously update, and improve the efficiency, and effectiveness of this automated system which will help to improve customer service, and inventory control as proposed.



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DOI: http://dx.doi.org/10.5296/jmr.v4i2.1515

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