A Demographic Study of Information Technology Professionals' Organizational Citizenship Behavior

Abstract

Organizational citizenship behavior (OCB) has been suggested to facilitate organizational functioning. However, previous research has found that information technology (IT) professionals exhibit significantly lower OCB than non-IT professionals. To explain this phenomenon, this research includes demographic variables including age, gender, and tenure and examines their impact on the OCB of these highly skilled professionals. Using IT professionals as the unit of analysis with a sample size of 85, the results indicate that age and tenure are significant predictors of an IT professional’s OCB. Results of this research can be used by organizations and managers to establish a work environment where OCB is encouraged.