Human Resource Development in Cloud Computing: An Empirical Investigation in Taiwan

Abstract

Cloud computing is an emerging platform that enables information and communication technologies, such as mobile commerce and big data analysis, to thrive. In recent years, the proliferation of cloud computing has stimulated the needs of the cloud-related workforce. The purpose of this research is to explore the human capital needs induced by the development of the cloud computing industry in Taiwan. This study uses both quantitative and qualitative research design to portray a comprehensive picture of cloud human resource development, including conducting job mining and investigating manpower requirements of cloud companies, by interviewing with 20 firms and holding two focus group interviews. The findings of the study provide an overview of job trends and summarize challenges related with selection, staffing, training, and retention in effort to aid cloud human resource development and cultivation. This study provides groundwork for a preliminary understanding the status quo of cloud-related human resource development in Taiwan. Our findings can allow to firms and policy makers to formulate human resource strategies through cloud computing.