Impact of Performance Contracting on Public Service Delivery in the National Government Administration in Kenya: Case of Eldoret West Sub-County

Michael Ang’anyo, Januaris Mbatha

Abstract


The main aim of this study was to assess the impact of performance contracting on public service delivery, in the National Government Administration, Eldoret West Sub-County.  The study examined the effect of financial stewardship, human resource management and the role of resolution of public complaints on service delivery. Two theories informed this study: The New Public Management Theory and the Principal Agent Theory. Descriptive survey research design was utilized. The target population constituted members of the public who consume public services provided by the 63 National Government Administrative officers in Eldoret West Sub-County (NGAO), 19 Heads of Departments and officials from Non-Governmental Organizations (NGOs). A sample size of 170 respondents was selected using quota sampling technique. Both primary and secondary data were collected. Data analysis and management was done by use of SPSS Version 21 and MS Excel. The gamma measure of association between financial stewardship and service delivery was +0.5. This is a moderate strength pointing to the existence of other factors that drive service delivery. The spearman’s Rank Order measure of correlation (rs) between human resource management and service delivery was +0.67. This indicates moderate association, hence a clear pointer to a combination of other factors driving service delivery. There was minimal variability across the various dimensions of complaints handling mechanisms and their effect on improving service delivery. It was therefore recommended that National Government Administration need to continuously build capacity on both its officers and members of the public on the financial accountability framework, tie human resource management and development practices to other policies as well as engage and sensitize members of the public on performance contracting process and complaints handling mechanisms.


Full Text:

PDF

References


AAPAM. (2005). The enabling state and the role of the public service in wealth creation: problems and strategies for development in Africa. The report of the 26th roundtable conference of the African Association for Public Administration and Management Mombasa, Kenya.

Akaranga, E. M. (2008). The Process and effects of performance contracting in Kenyan public Sector: MBA Project. Nairobi. United States International University (USIU).

Ayee, J. R. (2008). Reforming the African Public Sector. Retrospect and Prospects: Retrospect and Prospects. Oxford: African Books Collective. Retrieved from https://muse.jhu.edu/book/16994

Bouckaert, G., Verhoest, K., & De Corte, J. (1999). Public sector performance contracting in Belgium and Flanders. Performance contracting: Lessons from performance contracting case-studies & a framework for Public Sector performance contracting, [PUMA/PAC (99) 2]. Retrieved from http://www.oecd.org/puma/

Byamukama, B. (2012). Performance contract and social service delivery - lessons from Rwanda. Retrieved from http://www.genocideresearchhub.org.rw/document/performance-contracts-social-service-delivery-lessons-rwanda/

Cheche, G. S., & Muathe, S. M. A. (2014). A critical review of literature on performance contracting. Journal of Commerce & Management Perspective, 3(6), 65-70. Retrieved from http://gifre.org

Commission on Administrative Justice. (2016). The Kenya Public Sector complaint handling guide. West End Towers, Nairobi: Commission on Administrative Justice. Retrieved from http://www.ombudsman.go.ke

Eisenhardt, K. M. (1989). Agency theory, an assessment and review. Journal of Academy of Management Review, 14(1). http://dx.doi.org/10.2307/258191

Government of Kenya. (2003). Economic recovery strategy for wealth and employment creation. Nairobi: Government Printer.

Government of Kenya. (2005): Sensitization/training manual on performance contracts in the Public Service. Nairobi: Government Printer.

Government performance result Act, Law 103-62 United States Congress 107 STAT. 285. (1993): Retrieved from https://www.govinfo.gov/content/pkg/STATUTE-107/pdf/STATUTE-107-Pg285.pdf

Grapinet, G. (1999). Public Sector Performance Contracting in France. A case study of performance contracting in Local service management Paris: Ministry of Finance; France. Retrieved from http://www.oecd.org/puma/

Grapinet, G.(2006). Public sector performance contracting in France: A case study of performance contracting and the management of local services of the Directorate General for Taxes. Paris: OECD. Retrieved from http://www.oecd.org/gov/budgeting/1902747.pdf

Hannoura, A. E. (2014). Public Private Partnership (PPP) and the Egyptian experience: PPP central unit, Ministry of finance, Egypt. Retrieved from Http://www.pppcentralunit.mof.gov.eg

Hood, C. (1991). A public management for all seasons?. Journal of Public Administration, 69(1). http://dx.doi.org//10.1111/j.1467-9299.1991.kb00779.x

Hope, K. R. S. (2013). Performance contracting as a performance management tool in the public sector in Kenya: Lessons of learning. Journal of Teaching Public Administration, 31(2), 204-217. http://dx.doi.org/10.1177/0144739413488905

Hope, K. R., Sr. (2012). Managing the public sector in Kenya: Reform and transformation for improved performance. Journal of Public Administration and Governance, 2(4). http://dx.doi.org//10.5296/jpag.v2i4.2751

Kernaghan, K., & Siegel, D. (1999). Public administration in Canada (4th ed). Toronto: ITP Nelson.

Kobia, M., & Mohammed, N. (2006, December). Kenyan experience with performance contracting. Discussion paper presented at the 28th African Association for Public Administration and Management annual round table conference, Arusha, Tanzania.

Kogei, J. K., Magugui, C. K., Yano, K. L., Chepkemei, A., & Chebet, L. L. (2013). The effect of performance contracting on service delivery in the Public sector: Focus on the supply chain department of Moi Teaching & Referral Hospital-Eldoret Kenya. International Journal of Business and Commerce, 2(6), 12-19. Retrieved from http://www.ijbcnet.com

Kothari, C. R. (2004). Research Methodology: Methods and techniques (2nd ed.). New Delhi: New Age International.

Lin, C. H. (2014). Effects of cuisine experience, psychological well-being and self-health perception on the revisit intention. Journal of Hospitality & Tourism Research, 38(2), 243-265. http://dx.doi.org/10.1177/1096348012451460

Lings, I. N. (2004). Internal market orientation construct and consequences. Journal of Business Research, 57(4), 404-13. http://dx.doi.org/10.1016/S0148-2963(02)00274-6

Mbua, P., & Sarisar, J. O. (2013). Challenges in implementation of performance contractingin Kenya. Journal of Public Policy and Administration Research, 3(2). Retrieved from http://www.iiste

Metawie, M., & Gilman, M. W. (2005, September). Problems with the implementation of performance measurement systems in the Public Sector where performance is linked to pay: A literature review drawn from the UK. A paper presented at the 3rd Conference on performance measurements, Nice UK. Retrieved from http://www.studymode.com

Ministry of Devolution and Planning. (2015). Performance contracting 12th edition guidelines for the financial year 2015/2016. Nairobi: Government Printer

Mulei, J. M., & Orodho, J. A. (2016). Performance contracting: What is their efficacy in Management of Secondary Schools in Makueni County, Kenya?. Journal of Research & Methods in Education (IOSR-JRME), 6(6), 30-38. Retrieved from http://www.iosrjournals.org

Muthaura, F. K. (2007). Performance Contracts in Kenya: Restoring trust in government through innovations to promote quality of public service. Nairobi: Government Printer.

Nahavandi, A. (2006). The Art and Science of Leadership (7th ed). Edinburg Gate Harlow Essex, England: Pearson Education.

Naidoo, V. (2015). Changing conception of public management and public sector reforms in South Africa. Journal of International Public Management Review, 16(1), 23-42. Retrieved from http://www.iprm.net

Obong'o, S. O. (2009). Implementation of performance contracting in Kenya. Journal of International Public Management Review, 10(2). Retrieved from http://www.iprm.net

Ochieng, E. O. (2010). Public Sector reforms and performance contracting: Case study Kenya. Retrieved from http://www.scribid.com/doc/42930427/Performance-Contracting-in-Kenya Omollo, O. (2016, July 30). Commission of Administrative Justice greatest achievement. The Standard media group. Retrieved from http://www.standardmedia.co.ke.

Petrie, M. (2002). A framework for public sector contracting. OECD Journal of Budgeting, 1(3). https://dx.doi.org/10.1787/budget-v1-art18-en

Reza, B. M., & Chittoo, H. (2008). An investigation on health information system in the public sector of Mauritius. International Journal of Current Advanced Research, 6(9). http://dx.doi.org/10.24327/ijcar.2017.5631.0765

Shirley, M. (1998). Public policy for private sector: why performance contracts for State owned enterprises haven’t worked? Policy Research Working Paper 1769. Washington, D.C.: World Bank Group. Retrieved from http://documents.worldbank.org/curated/en/763341468779097070/Why-performance-contracts-for-state-owned-enterprises-havent-worked

Simon, A., Kafel, P., Nowicki, & Casedesus, M. (2015). The development of complaint handling standards in SPA companies: A case study analysis in Spain. International Journal for Quality Research, 9(4), 675-688. Retrieved from http://www.ijqr.net/journal/vq-n4/8.pdf

Slater, R., Jack. W., & Way, G. E. (1999). Management insights and leadership secrets of legendary CEO. New York: McGraw-Hill.

United Nations. Economic Commission for Africa. (2010-12). Innovations and best practices in public sector reforms: The case of Civil Service in Ghana, Kenya, Nigeria and South Africa. Addis Ababa. Retrieved from http://hdl.handle.net/10855/21041

Uusikylä, P., & Virtanen, P. (1999). Public Sector performance contracting in Finland. Paris: OECD. Retrieved from http://www.oecd.org/gov/budgeting/1902738.pdf

Vabø, M. (2009). New Public Management: The Neoliberal way of Governance. (Working papers, No.4). Retrieved from https://thjodmalastofnun.hi.is/sites/thjodmalastofnun.hi.is/files/skrar/working_paper_4-2009.pdf

World Bank Department of Institutional Integrity. (2008). Leveraging complaints handling in projects. PowerPoint presentation, Washington D.C. Retrieved from http://www.worldbank.org/EXTSOCIALDEVELOPMENT/Resources

World Bank Quality Assurance Group. (2009). Governance and Anticorruption in lending operations: A benchmarking and learning review. Washington D.C. retrieved from http://www.siteresources.worldbank.org/INTPREMNET/Resources/GACReport2.pdf




DOI: https://doi.org/10.5296/jpag.v9i2.14855

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Journal of Public Administration and Governance  ISSN 2161-7104

Copyright © Macrothink Institute

'Macrothink Institute' is a trademark of Macrothink Institute, Inc.

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.