https://www.macrothink.org/journal/index.php/jpmr/issue/feedJournal of Public Management Research2022-12-12T05:35:29-08:00David Leejpmr@macrothink.orgOpen Journal Systems<img style="float: right; padding-left: 20px; padding-right: 20px;" src="/journal/public/site/images/jpmr/JPMR-Cover-ojs2019.jpg" alt="" width="300" /><p><em>Journal of Public Management Research</em> (JPMR) is an international, peer-reviewed, open-access journal, published by the Macrothink Institute. It publishes original research, applied, and educational articles in all areas of public management.</p><p>Authors are encouraged to submit complete, unpublished, original works that are not under review in any other journals. The scopes of the journal include, but are not limited to, the following fields: public management, public policy and policy analysis, public administration, human resource management, public organization, public health, theories, method and ethics in public management, public budgeting and finance.</p>https://www.macrothink.org/journal/index.php/jpmr/article/view/20354The Effects of COVID-19 on the Social Security System: A Public Finance Perspective2022-12-01T10:19:03-08:00Matthew Uwakonyegsosho@pvamu.eduJaron Schneidergsosho@pvamu.eduG. Solomon Oshogsosho@pvamu.eduOnochie Jude Dieligsosho@pvamu.eduCurrently, the country is still recovering from the COVID-19 pandemic, during which the Federal Government was forced to expand many of the programs under the Social Security Administration. During the height of the pandemic, government spending has increased to an obligation of 4.16 trillion. As the general public celebrated the booming economy of the mid and early 1920’s the economy appeared to grow at a steady rate of approximately 5%, while the unemployment rate at the time averaged around 4%. Because of this boom in the economy, many Americans moved into cities and began to invest heavily in the stock market and other nontraditional investments for the time that promised the greatest return on their investment.2022-12-01T10:19:03-08:00Copyright (c) 2022 Matthew Uwakonye, Jaron Schneider, G. Solomon Osho, Onochie Jude Dielihttps://www.macrothink.org/journal/index.php/jpmr/article/view/20539Customer Service Management Practices of Tagum Water District: A Case Study2022-12-12T05:35:29-08:00Girlie I. Cadenasgirliecadenas87@gmail.comGlenne Berja Laguraglenne.lagura@dnsc.edu.phThis study identified the Customer Service Management (CSM) practices of Tagum Water District (TWD) from the perspective of its customers and customer service personnel as to how TWD responded and addressed the customers inquiries, requests, and complaints. The Evolution of Customer Service by Blake Morgan serves as the foundation for the study's theoretical framework. Focus groups and in-depth interviews were used to get the data. The findings showed that although both customers and customer service staff agreed that TWD practices good customer service, they also encountered some issues and challenges when processing transactions, such as limited channels for disseminating information and constrained access to its customer service. Thus, it is recommended to provide innovations on its practices that the technology offers to keep up with the evolving needs of its both internal and external customers.2022-12-12T00:00:00-08:00Copyright (c) 2022 Girlie I. Cadenas, Glenne Berja Lagura