Implementation of Queue Model for Measuring the Effectiveness of Suzuki Car Maintenance

Suriyanti Andi Mangkona, Imaduddin Murdifin


Waiting on the queue system is something commonly experienced in life daily. However, actual waiting in queue system may cause discomfort for the individual and an economic cost for the company. PT. XYZ is a company providing facility Suzuki car maintenance in Makassar. The study was conducted to address the problems faced by PT. XYZ, namely: (a) Is the service available capacity is still inadequate, and (b) Does the customer need not wait a long time to receive a service. This problem was analyzed using queue theory, PT. XYZ has not been forced to increase its operating capacity, for example, be 5 Team Mechanics. The conclusion drawn on the basis, which the car does not need more time to waiting, be served. The service time is relatively short. The use of time in service activity have a fairly large proportion (98.54%) and only 1: 46% of the time spent by the customer's waiting car maintenance services. The number of cars lined up waiting for their turn in the service (Lq) and the number of cars in the system, the queue to serve plus being served (Ls) is relatively small. Likewise Old cars lined up waiting service (Wq) and Old cars are in the system, queue time plus time served (Ws). The results showed that customers can be served satisfactorily at PT. XYZ.

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World Journal of Business and Management   ISSN 2377-4622

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