Conflict Resolution Strategies in Class Discussions

Noor Hanim Rahmat


The use of class discussions as a class activity is becoming popular in the learning environment. A lot can be achieved as a group than individually. Learners gain knowledge as well as communication skills. However, in almost every group discussion, there can be conflicts. Conflicts can occur due to opposing views on the topics or even among personalities. Do learners gain anything from the conflicts? This quantitative study explores the perception of learners on discussion and conflicts during class interactions. 164 students were chosen to respond to a 32 -item questionnaire. The instrument used is a questionnaire of 32 items Section A is the demographic profile. Section B looks at learners’ perception on “competing”, section looks at learners’ perceptions on “accommodating”, section D looks at learners’ perception on “avoiding”, while section E looks at learners’ perceptions on “compromising and collaborating’. Findings of this study reveal interesting pedagogical implications in the use of class discussions as part of teaching-learning activities.

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