The COVID-19 Pandemic as a Driving Force for E-Wallet Adoption in Indonesia

Machmudin Eka Prasetya, Intan Salwani Mohamed, Shuhaida Mohamed Shuhidan, Gede Harja Wasistha


During the COVID-19 pandemic, e-payment systems, also known as cashless payment systems, have steadily evolved as a payment system instrument. Changes in payment methods, followed by a growth in digital payment systems, may be driving people to use e-wallets. The functions of an e-wallet are similar to those of an e-banking or mobile banking account, but an e-wallet gives greater convenience and simplicity of access while making payments. Because the use of e-wallets can help reduce the spread of COVID-19-causing coronaviruses, this study looks into the possibilities of increasing e-wallet usage while also increasing the use of digital payment and online transactions during the COVID-19 outbreak.

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