The Impact of TQM on Employee Performance Abu Sheikha Exchange Company: Case Study

Aktham Al-Sarayreh, Al-Shatnawi Amal, Al-Madhoun Rasha, Al-Faqeeh Nawal, Mousa Ayoub, Al- Tarawneh Salem, Al-Hlool Mohammad, Smadi Qais, Al-Samoor Mai, Al-Akra Yelena, Sliehat Osama, Hussain Mais, Qowar Musa


The aim of this study is to identify (TQM) implementation, and its effect on employee job performance level at Abu Sheikha Exchange Company. Typical descriptive studies are concerned with the assessment of demographic information, support senior management of the work procedures, expectations and needs and wishes of customers, expectations and needs and wishes of employees, continuous improvement, work procedures and engaging staff in decision-making.

The research design is chosen for the current study is the survey research: The target population of this study which consists of all employees in Abu Sheikha Exchange Company.  Sample of (133) employees, a questionnaire is developed to measurement of variables study; TQM implementation variable (reliability coefficient 0.937), and employee job performance variable (reliability coefficient 0.71).

The conclusion of the study shows that the senior management support was in Average level, but the senior management adopts a strategic plan to achieve quality in all areas of the company in high level, Customers’ needs and expectations was in High Level, and the result shows that one of the priorities of the company's employees is to satisfy the needs and desires of the customers.

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