Organizational Flexibility and Its Impact on the Service Quality: A Survey Study on Communication and Information Technology Regulatory Authority in Kuwait

Huda Saad Al Rashidi; Aktham A, AL Sarayreh

doi:10.5296/ijhrs.v9i3.14797

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About The Authors

Huda Saad Al Rashidi
Al-Balqa Applied University
Jordan

Bio Statement

1. Name : Dr. Aktham Abed Elmajeed AL-Sarayreh
2. Rank : Full Professor, Management Department
3. Degrees with fields, institution, and date

B.Sc.. in Commerce , Far Eastren University, Phillipines, 1988.

M.Sc. in Business Administration, East University, Phillippines, 1990.

Ph.D. in Management , University of Santo Tomas, Phillippines, 1993.

Academic Experience:

Full Professor: Amman Arab University, Jordan ,Jul.,01,2015 till now

Full Professor: AL zaytoonh University, Jordan ,Sept.,01,2015- Jul,01,2015.

Full Professor: Al-balqa Applied University, Jordan,Feb,05,Jun 30 2011-2015

Associate Professor: Al-balqa Applied University, Jordan, Sept.,01,2006-Feb.,05,2011.

Associate Professor: Jerash Private University, Sept.,01,2006- Feb.,05,2011.

Associate Professor: The Arab Academy for Banking and Financial Science , Jordan, Oct. 01, 2007- Oct.,30,2008.

Associate Professor: Jerash Private University, Jordan,Oct.,01,2005-Sept.,30,2007.

Assistant Professor: Jerash Private University, Jordan,Oct.,01,1995-Sept.,30,2006.

4. Non-Academic Experience:

-Dean, Faculty of Business, Al-balqa Applied University, Jordan, Amman College Jordan,Sept.,01/2010-2012.

-Dean, Faculty of Business, Economics and Administrative Sciences, Jerash Private University, Jordan,Oct.,01,2003-Sept.,30,2006.

-Dean of Scientific Research Jerash Private University, Jordan Oct.,01,2004-Sept.,30,2006.

-Director of Consultant, Continuing Education & Community Service Center, Jerash University – Jordan, Aug.30,2002-Sep,2003.

-Head Department of Business Administration, Faculty of Economic& Business Administration , Jerash University – Jordan , Oct.1 ,2000- Sep.1, 2002.

-Head Department of Public Administration, Faculty of Economic& Business Administration , Jerash University – Jordan , Oct.1 ,1997- Feb.15, 2002.

5. Certifications or Professional Registrations:

A membership of the Journal of the Academy of Marketing Science, JAMS,

A membership of International Higher Educational Teaching Professors, IHETP.

A membership of European Research Interest Association, ERIA.

A membership of British Academy of Management BAM.

A membership of American Association of International Researchers, AARIR.

A membership of Higher Education for Learning and Teaching HELT.

A membership of Social Media Marketing SMM.

A membership of E. Marketing Association, EMA.

A membership of the Association of Marketing Theory and Practices, AMTP.

A membership of Harvard Business Review, HBR.

A membership of Middle East Marketing Professionals MEMP

6. Current Membership in Professional Organizations:

- Science Research Council & Post Graduate Committee, Al-balqa Applied University,2009-2012.

- Post Graduate Committee Member, Al-balqa Applied Amman University college for business, finance and management Faculty of Business, niversity Amman,2006-2011.

- University Strategic Plan Committee, Al-balqa Applied University, Amman , Jordan , 207-2010.

- Highest Curriculum Development Committee, Al-balqa Applied University, Amman , Jordan , 2006-2012.

- Universities Quality Accreditation Expert member, Ministry of higher education , Accreditations Commission .Joradan,2012 .

-Member at (14) Universities Accreditations, Accreditation Commission, Ministry of higher education .Joradan,2006-2014 .

- Lecturers Disciplinary board , Al-balqa Applied University, Amman , Jordan , 2007-2014.

- Lecturers Disciplinary board , Amman Arab University, Amman , Jordan , 2015.

- Scientific Committee of Business Administration Program, Faculty of Business, Al-balqa Applied University, Jordan, Amman College Jordan ,Sept., 2008-2012.

- Quality Committee, Management Department, Amman Arab University, Amman , Jordan , 2015.

7. Service Activities:

- Seminar Entitled of: “Strategic Planning to the Deans , Deputy Dean and Department Heads in Amman Arab University, Amman , Jordan , 2015.

- SeminarFunction Values of The Personnel in The Public employees 2013.

- Employment consultant and examiner. department of employment 2006-2012.Jordan.

- Workshop Entitled of :Assessment of Higher Education Quality, King Hussein for Creativity & Excellently ,Jordan,.

8. The most Important Publications in last five years:

- - The impact of innovation destructive in Arab country. Al Jinan University Journal, Lebanon April,2013.

- Political Behavior and its Impact on the Level of Organizational Conflict: An Analytical Study of the Parliament of Jordan, Journal of Politics and Law Vol 5 No 3 2012.

- The implementation of TQM and its impact on job satisfaction among employees of the Jordanian banks”. Journal of West Asian Studies, No 24,2012.

- Training programs and their role in improving the performance of employees: field study in the department income tax . Journal of Culture and Development Egypt,2010.

9. Institutional Professional Development Activities in the last five years.

- Manuscripts Reviewer of local, regional and international journals.

- Ph.d Dissertations and Master Thesis Reviewer and Examiner.

I. Supervision (22) PhD Dissertations in Business Field, and (85) Master’s Thesis in Business Field at Colleges of Business Administration Graduate Studies in Jordan Universities, Lebanon Universities , Sudan Universities and Malaysian Universities.
II. Panel committee of (45) PhD Dissertations in Business Field, and (105) Master’s Thesis Business Field at Colleges of Business Administration Graduate Studies in Jordan Universities Lebanon Universities and Sudan Universities.

- Editorial board member of local and International Journals:

1.International Journal of Business and Commerce (IJBC).

2.International Journal of Management, Economics and Social science,(IJMESS).

3.Innovative Journal of Business and Management, IJBM

4.International Journal of Public Administration Review, PAR.

Aktham A, AL Sarayreh

Current Issue

Organizational Flexibility and Its Impact on the Service Quality: A Survey Study on Communication and Information Technology Regulatory Authority in Kuwait

Huda Saad Al Rashidi, Aktham A, AL Sarayreh

Abstract

The current study aimes at recognizing the organizational flexibility and its diminsions mainly (strategic strength exercises, practical flexibility, and structural flexibility). Furthermore, it investigates its impact on the service quality in the General Authority for Communications and Information Technology in the State of Kuwait. In order to achieve the objectives of the study, "Descriptive analysis" approach is used by conducting a study in the General Authority for Communications and Information Technology in the State of Kuwait and the results of the current study. The study finds a significant positive impact of organizational fleixibility on the service quality in the General Authority for Communications and Information Technology in the State of Kuwait. The study basically recommends the following procedures: First of all, the General Authority needs for Communication and Technology Information in the State of Kuwait to improve strategic flexibility through the adoption of methods that contribute to improving capabilities and create a competitive advantage, and away from traditional methods. Secondly, the need for the General Authority to improve the operational flexibility by worling hard to make effective changes in the early stages of the activity , which enhances their ability to adapt with the increase in the volume of operations, commensurate with the demand for those services, and the need to be flexible. Finally, this study recommends that the General Authority has to improve the structural flexibility through following an organizational structure capable of dealing with the growing pressure in the operations of the Authority to continue to develop services.

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DOI: https://doi.org/10.5296/ijhrs.v9i3.14797

Copyright (c) 2019 aktham Abdulmjid AL sarayreh

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