The Impact of Work Environment on the Average of Job Turnover in Five-Star Hotels in Al-Aqaba City

Mohammed A. Abu Rumman, Omar A. A. Jawabreh, Khaled M. K. Alhyasat, Husam M. J. Abu Hamour

Abstract


The purpose of this study is to identify the characteristics and elements of the work environment for the five-star hotels in the Al Aqaba city. It also aims to identify the average job turnover and its causes in five-star hotels in the Al Aqaba city.
The Findings indicate that there is a statistically significant impact of the work environment on the average job turnover in five-star hotels in Al Aqaba city. It also find that the average of salary considered the most influential factor on the average of job turnover followed by colleagues at work, safety system, health and safety system, taking into account humanitarian cases, the treatment of supervisor, continuous development through training, tools and equipment used by the department. Staffs’ cafeteria, vacation & leaves system, justice at work, health insurance system, housing allowance, shift work system, promotion system, pressure of work’s hours, The reward system, the points system on salaries, finance incentives, and finally transportation allowance.
The study recommended that five-star hotels should concentrate on the special factors of working environment for its influential role on job turnover, through direct them towards the best, to reach to less turnover and thus to more stability, productivity and efficiently. It also recommended that administration should take into account the process of promotion for bachelors and married staffs.


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DOI: http://dx.doi.org/10.5296/bms.v4i2.4020

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