An Investigation of Factors Affecting Usage and Adoption of Internet & Mobile Banking In Pakistan

Fatima Mazhar, Muhammad Rizwan, Umar Fiaz, Sobia Ishrat, Muhammad Salman Razzaq, Taimur Nawaz Khan


Evolution of technology is a swift process, however, its acceptance and adoption in the society is slackened despite its promising results. Internet / mobile banking is a technological way of conducting banking transactions. The purpose of the current study is to find out the affect of various factors effecting successful adoption of internet   / mobile banking using TAM, technological acceptance model in Pakistan, especially rural areas of the country. Results of the current study obtained using regression analysis reveals that the effect of perceived usefulness and security is significant on internet / mobile banking attitude where attitude significantly impact on intentions to use internet / mobile banking. Also due to the cultural effect this modern banking is not compatible with the lifestyle of rural population of Pakistan though the population widely acknowledged its usefulness.

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