The Impact of TQM on Employee Performance Abu Sheikha Exchange Company: Case Study

Aktham Al-Sarayreh, Al-Shatnawi Amal, Al-Madhoun Rasha, Al-Faqeeh Nawal, Mousa Ayoub, Al- Tarawneh Salem, Al-Hlool Mohammad, Smadi Qais, Al-Samoor Mai, Al-Akra Yelena, Sliehat Osama, Hussain Mais, Qowar Musa

Abstract


The aim of this study is to identify (TQM) implementation, and its effect on employee job performance level at Abu Sheikha Exchange Company. Typical descriptive studies are concerned with the assessment of demographic information, support senior management of the work procedures, expectations and needs and wishes of customers, expectations and needs and wishes of employees, continuous improvement, work procedures and engaging staff in decision-making.

The research design is chosen for the current study is the survey research: The target population of this study which consists of all employees in Abu Sheikha Exchange Company.  Sample of (133) employees, a questionnaire is developed to measurement of variables study; TQM implementation variable (reliability coefficient 0.937), and employee job performance variable (reliability coefficient 0.71).

The conclusion of the study shows that the senior management support was in Average level, but the senior management adopts a strategic plan to achieve quality in all areas of the company in high level, Customers’ needs and expectations was in High Level, and the result shows that one of the priorities of the company's employees is to satisfy the needs and desires of the customers.


Full Text:

PDF

References


Abd-Elwahed, & El Baz. (2018). Impact of Implementation of Total Quality Management: An Assessment of the Saudi Industry. South African Journal Industrial Engineering, 29(1), 97-107.

Aimie, N. D. et al. (2016). An analysis of total quality management on employee performance with mediating role of process innovation. IOP Conf. Ser.: Mater. Sci. Eng. 131, 01, 2017.

Baba, M. el (2009). Role of Senior Management in TQM Implementation in Malaysian Small and Medium Enterprises. Journal The Institution of Engineers, Malaysia (Vol. 72, No.3)

Camilleri, M. A. (2018). Travel Marketing, Tourism Economics and the Airline Product, p 7, Springer. International Publishing AG.

David, L., & Goetsch, D. (2014). Quality management for organizational excellence: introduction to total quality ,Pearson, new York, p 2.

Esaki, K. (2016) Common Management Process Model of New TQM Based on the Situation Analysis. Intelligent Information Management, 8,181-193.

Flynn, R. G., Schroeder, & Sakakibara, S. (1994). Framework for quality management research and an associated instrument, Journal of Operations Management, 11(4), (1994), 339–366.

Joseph, M. J., & Frank, M. G. (1993). Quality Planning and Analysis: From Product Development Through Use. McGraw-Hill.

Juran, J. M. (1995). Summary, trends, and prognosis. A history of managing for quality: The evolution, trends, and future directions of managing for quality. Milwaukee, WI: ASQ Quality Press.

Kumar, V. (2010). JIT Based Quality Management: Concepts and Implications in Indian Context. International Journal of Engineering Science and Technology. (Vol. 2, No. 1, pp. 40-50).

Macide, A. O., & Bamise, F. O. (2018). Implementation of Total Quality Management and its Effect on Employees’ Performance in a Teaching Hospital in Oyo State, Nigeria. Public H Open Acc 2018.

Oakland, J. S. (1989). Total Quality Management, Heinemann Professional, London.

Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin.

Thawabtah, M. (2016). The Effect of Applying Total Quality Management Strategy on the Human Resources Management Practices on a Sample of Commercial Banks Operating in the West Bank. Middle East University.

Wilson, T. D. (1994). Tools for the analysis of business information needs. Aslib Proceedings, London, 46(1).

Zakuan, & Zahari. (2016). The Effects Of Total Quality Management On The Employee Performance In Malaysian Manufacturing Industry. South African Journal of Industrial Engineering May 2015, 26(1), 75-85




DOI: https://doi.org/10.5296/ijhrs.v9i2.14636

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.

Copyright © Macrothink Institute   ISSN 2162-3058

'Macrothink Institute' is a trademark of Macrothink Institute, Inc.