Beyond the Dyad: Employee Networks, Social Influence, and the Performance of Interpersonal Forms of Citizenship Behavior

Randall Settoon


The purpose of this study is to explore the relationship between ICB performance and three network properties theorized to produce behavioral conformance: strong ties, relational embeddedness, and structural equivalence. Results of a multiple regression QAP of sociometric data provided by 33 facilities and maintenance employees of a large medical center showed that structurally equivalent employees performed similar levels of both instrumental and supportive ICB. Additionally, relational embeddedness was associated with similarity in the performance of supportive ICB. Interestingly, the network variables explained variance in ICB beyond that explained by antecedents of high-quality, dyadic exchange. These findings provide evidence that the larger social context can produce conformity in ICB performance through symbolic role-taking and normative compliance processes.

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