Digital Transformation and Job Satisfaction in the Sharjah Government: The Mediating Roles of Service Quality and Strategic Alignment

Abstract

This study examines the effect of Technology Adoption on Job Satisfaction in the Sharjah Government, with HR Service Quality and Strategic Alignment tested as mediating variables. Drawing on the literature on digital transformation, e-HRM, service quality, strategic alignment, and public-sector job satisfaction, the study developed and tested a conceptual framework linking Technology Adoption, HR Service Quality, Strategic Alignment, and Job Satisfaction. Data were collected through a structured questionnaire from employees in Sharjah public-sector organisations who had experience with HR-related digital systems. After data screening, 519 usable responses were retained for analysis. The measurement model confirmed satisfactory reliability, convergent validity, and discriminant validity. The structural model results showed that Technology Adoption had a positive and significant effect on Job Satisfaction, HR Service Quality, and Strategic Alignment. HR Service Quality and Strategic Alignment also had positive and significant effects on Job Satisfaction. In addition, both HR Service Quality and Strategic Alignment significantly mediated the relationship between Technology Adoption and Job Satisfaction, with HR Service Quality showing the stronger mediating effect. The model explained 29.1% of the variance in Job Satisfaction. The findings indicate that HR digital transformation can improve employee satisfaction when digital systems enhance HR service delivery and are aligned with organisational goals. The study contributes to public-sector digital transformation and e-HRM literature by showing how technology adoption affects job satisfaction through service-oriented and strategic organisational mechanisms.