A Conceptual Framework for AI-Enabled Organisational Support in Enhancing Individual Performance in UAE Educational Institutions

Abstract

Artificial Intelligence (AI) is increasingly transforming educational institutions by supporting decision-making, professional development, performance evaluation, administrative efficiency, and human–technology collaboration. In the UAE education sector, AI adoption is becoming more important as institutions respond to national priorities for digital transformation, innovation, and future-ready education. However, AI does not automatically improve individual performance. Its effectiveness depends on the organisational support provided to employees. This concept paper proposes the AI-Enabled Organisational Support Framework for Individual Performance in UAE Educational Institutions. The framework explains how AI-enabled individual practices influence individual performance both directly and indirectly through organisational support. AI-enabled individual practices include AI awareness among managers and leaders, AI-driven learning and development, AI-enabled human error reduction, AI infrastructure and system integration, AI-related information security, and individual technical competence in using AI systems. Organisational support is positioned as the mediating variable and includes leadership guidance, training, technical assistance, ethical governance, secure infrastructure, trust-building, motivation, AI acceptance, and reduced technology resistance. The framework is grounded in the Technology Acceptance Model, Self-Determination Theory, and Structuration Theory, which together explain the technological, psychological, and organisational factors shaping AI use. The paper argues that AI improves individual performance when institutions create supportive conditions that enable employees to understand, accept, trust, and use AI effectively. The proposed framework provides a foundation for future empirical research and offers practical guidance for UAE educational institutions seeking to enhance work quality, efficiency, decision-making, professional development, and institutional contribution through human-centred AI adoption.