Emotional Intelligence and Job Satisfaction in Greek Banking Sector

Spyros Papathanasiou, Maria Siati


The purpose of this paper is the examination of the issue of emotional intelligence and job
satisfaction, concerning a sample of bank employees in the Greek banking sector. Particularly,
this paper examines the concept of emotional intelligence and job satisfaction and
investigates the application of emotional intelligence based on variables, such as the gender
of employees, age, educational level and their previous experience in the Greek banking
In order to satisfy the main objective set above, a conducting quantitative research was
designed, based on a questionnaire with closed-ended questions. In combination with the
questionnaire΄ methodology some useful statistical tests and models were used such us
Cronbach’s Alpha, Kolmogorov-Smirnov’s test of normality, Spearman’s rho correlation and
the simple linear regression model.
The main conclusion of this paper is that gender, age, marital status and job position,
representing a portion of the demographic characteristics of the examined sample, affects the
levels of emotional intelligence of employees in the banking sector. Additionally, emotional
intelligence seems to exert an influence on the everyday life of workers and modulates the
levels of professional satisfaction.

Full Text:


DOI: https://doi.org/10.5296/rae.v6i1.5050

Copyright (c) 2014 Spyros Papathanasiou, Maria Siati

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Research in Applied Economics ISSN 1948-5433

Email: rae@macrothink.org

Copyright © Macrothink Institute   

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.