Employee Relationship Management: Key to Organizational Growth

Sumesh Raizada


Employee Relationship Management (ERM) is both a management philosophy as well as strategy, and is extremely vital for the success of business organizations nowadays. It emphasize on effective inter and intra departmental coordination thereby enhancing employee engagement, creativity and productivity. The present paper is conceptual. It shall discuss ERM and explore its relevance in improving the performance of an organization. Paper shall identify various factors that contribute towards measurement and analysis of ERM in the organizations. Attempt has been made to quantify the attributes, propose indices for measurement and explore their linkages with the organizational performance indicators. Paper shall also develop conceptual model and hypotheses related to ERM for further empirical study by researchers and academicians. Both online as well as offline information has been sourced through books and articles.

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DOI: https://doi.org/10.5296/bms.v10i1.14951

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