The Effect of the Relationship between Organizational Excellence and Quality of Work-Life on Organizational Commitment: An Applied Study on the Health Services Sector in Taif City

Mohammed Farag Alaqla

Abstract


Over the last era of the twentieth century, rapidly drastic changes in the economic environment have occurred. These changes have led to increasing the intensity of global competition. Therefore, the organizations’ success and survival are nowadays dependent on their rapid response to adapt to the ongoing changes. This paper mainly aims to examine the relationship between organizational excellence, quality of work-life, and organizational commitment. It also aims to identify differences among the respondents’ perceptions about their awareness of organizational excellence, the quality of work-life, and organizational commitment. To this end, the descriptive and analytical approaches were adopted to achieve the objectives of the study through collecting, describing, and analyzing data to examine the hypothesized relationships between the variables of the study. Data from published research, journals, and periodicals, in addition to data based on a field study, were used for analysis. The respondents of the study included employees in the health sector (government hospitals) in Taif City, namely doctors, nursing staff, and managers of medical departments. The results showed that there is a statistically significant effect of organizational excellence on both the quality of work-life and organizational commitment. It was found that there is no significant difference among the respondents’ perceptions about their awareness of organizational excellence, the quality of work-life, and organizational commitment according to their profession. Accordingly, it is recommended to emphasize the requirements of organizational excellence requirements regarding the leadership of the Saudi health institutions and review strategies, which are developed based on the standards of excellence.


Full Text:

PDF

References


Ahmad, N., & Oranye, N. O. (2010). Empowerment, job satisfaction and organizational commitment: a comparative analysis of nurses working in Malaysia and England. Journal of Nursing Management, 18(5), 582–591.

Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18.

Ba-zara’a, M. S. (1995). Marketing Research for Planning, Control and Marketing Decision-Making (Fifth Edit). Dar Al-Nahda Al-Arabiya.

Bou-Llusar, J. C., Escrig-Tena, A. B., Roca-Puig, V., & Beltrán-Martín, I. (2009). An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model. Journal of Operations Management, 27(1), 1–22.

Chughtai, A. A., & Zafar, S. (2006). Antecedents and Consequences of Organizational Commitment Among Pakistani University Teacher. Applied H.R.M. Research, 11(1), 39–64.

El-Maghraby, A.-H. A.-F. (2004). The quality of work-life and its impact on the development of job exhaustion: A field study. Journal of Commerce Research, Faculty of Commerce, Zagazig University, 2, 253–305.

Hassanein, J. A.-R. (1997). Quality of Work-Life in Business Sector Companies.

Irani, Z., Beskese, A., & Love, P. E. D. (2004). Total quality management and corporate culture: constructs of organisational excellence. Technovation, 24(8), 643–650.

Jayamaha, N. P., Mann, R. S., & Grigg, N. P. (2008). An empirical study of the validity of business excellence models and the relationships between ‘enablers’ and ‘business results.’ In K. J. Foley & P. Hermel (Eds.), The Theories and Practices of Organizational Excellence: NEW PERSPECTIVES (pp. 15–48). SAI Global Limited.

Jochen, W., Loizos, H., & Nitin, P. (2008). Managing human resources for service excellence and cost-effectiveness at Singapore Airlines. Managing Service Quality: An International Journal, 18(1), 4–19.

Kanji, G. K. (2002). Performance measurement system. Total Quality Management, 13(5), 715–728.

Kanji, G. K. (2005). Sustainable growth and business excellence. Total Quality Management & Business Excellence, 16(8–9), 1069–1078.

Katsikea, E., Theodosiou, M., Perdikis, N., & Kehagias, J. (2011). The effects of organizational structure and job characteristics on export sales managers’ job satisfaction and organizational commitment. Journal of World Business, 46(2), 221–233.

Khoo, H. H., & Tan, K. C. (2002). Using the Australian Business Excellence Framework to achieve sustainable business excellence. Corporate Social Responsibility and Environmental Management, 9(4), 196–205.

Klefsjö, B., Bergquist, B., & Garvare, R. (2008). Quality management and business excellence, customers and stakeholders : do we agree on what we are talking about, and does it matter? The TQM Journal, 20(2), 120–129.

Konrad, A. M., & Mangel, R. (2000). The impact of work-life programs on firm productivity. Strategic Management Journal, 21(12), 1225–1237.

Kriel, P. (2006). The relationship of morality, ethics and justice to quality of work life. Southern Cross University.

Labiris, G., Petounis, A., Kitsos, G., Aspiotis, M., & Psillas, K. (2002). Quality Gap, Quality of Work Life and their Impact on the Performance of an Ophthalmologic Department. Journal of Medical Marketing, 3(1), 49–55.

Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work-life and business performance. Human Resource Development Quarterly, 9(3), 211–226.

Li, E. Y., Zhao, X., & Lee, T.-S. (2001). Quality management initiatives in Hong Kong’s banking industry: A longitudinal study. Total Quality Management, 12(4), 451–467.

Liu, Y., & Cohen, A. (2010). Values, commitment, and OCB among Chinese employees. International Journal of Intercultural Relations, 34(5), 493–506.

Lok, P., & Crawford, J. (2004). The effect of organisational culture and leadership style on job satisfaction and organisational commitment: A cross‐national comparison. Journal of Management Development, 23(4), 321–338.

Majstorovic, V. D. (2003). Developed Model for Business Excellence. Manufacturing Systems, 1(3), 1–4.

Mathews, B. P., & Shepherd, J. L. (2002). Dimensionality of Cook and Wall’s (1980) British Organizational Commitment Scale revisited. Journal of Occupational and Organizational Psychology, 75(3), 369–375.

Meško Štok, Z., Markič, M., Bertoncelj, A., & Meško, M. (2010). Elements of organizational culture leading to business Excellence. Proceedings of Rijeka Faculty of Economics : Journal of Economics and Business, 28(2), 303–318.

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.

Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resource Management Review, 11(3), 299–326.

Muchiri, M. K., Cooksey, R. W., Di Milia, L. V., & Walumbwa, F. O. (2011). Gender and managerial level differences in perceptions of effective leadership. Leadership & Organization Development Journal, 32(5), 462–492.

Mustafa, A. M. (1999). Methods of Measuring Quality of Work-Life. Journal of the Faculty of Commerce for Scientific Research, Faculty of Commerce, Alexandria University, 36(1), 109–189.

Nafe’a, W. A. S. (2009). Work Values and their Impact on Organizational Commitment: An Applied Study in King Abdulaziz Hospital in Taif City, Saudi Arabia”, The Scientific Journal of Trade and Finance, Tanta University: Faculty of Commerce, 1(2), 377–440.

Najm, A.-H. A. (2003). An Analysis of the relationship between several organizations' human resources policies and organizational commitment through mediating job satisfaction. The Egyptian Journal of Business Studies, Mansoura University: Faculty of Commerce, 27(3), 45–82.

Niosh, N. (2002). The changing organization of work and the safety and health of working people.

Normala, D. (2010). Investigating the Relationship between Quality of Work Life and Organizational Commitment amongst Employees in Malaysian Firms. International Journal of Business and Management, 5(10), 75–82.

Panaccio, A., & Vandenberghe, C. (2009). Perceived organizational support, organizational commitment and psychological well-being: A longitudinal study. Journal of Vocational Behavior, 75(2), 224–236.

Rethinam, G. S., & Ismail, M. (2008). Constructs of quality of work-life: a perspective of information technology professionals. European Journal of Social Sciences, 7(1), 58–70.

Riketta, M. (2002). Attitudinal organizational commitment and job performance: a meta-analysis. Journal of Organizational Behavior, 23(3), 257–266.

Saunders, M., Mann, R., & Grigg, N. (2008). Review processes for improving business excellence frameworks. International Journal of Quality & Reliability Management, 25(9), 928–942.

Sharma, M., & Kodali, R. (2008). Development of a framework for manufacturing excellence. Measuring Business Excellence, 12(4), 50–66.

Steyrer, J., Schiffinger, M., & Lang, R. (2008). Organizational commitment—A missing link between leadership behaviour and organizational performance? Scandinavian Journal of Management, 24(4), 364–374.

Tagnesi, K., Dumont, C., Rawlinson, C., & Byrd, H. (2009). The CNO: Challenges and Opportunities on the Journey to Excellence. Nursing Administration Quarterly, 33(2), 159–167.

Tammaru, T., & Kiitam, A. (2010). Excellence model and national quality promotion in Estonia. 7th International DAAAM Baltic Conference" INDUSTRIAL ENGINEERING.

Tutuncu, O., & Kucukusta, D. (2010). Canonical correlation between job satisfaction and EFQM business excellence model. Quality & Quantity, 44(6), 1227–1238.

Wasti, S. A. (2005). Commitment profiles: Combinations of organizational commitment forms and job outcomes. Journal of Vocational Behavior, 67(2), 290–308.

Weng, Q., McElroy, J. C., Morrow, P. C., & Liu, R. (2010). The relationship between career growth and organizational commitment. Journal of Vocational Behavior, 77(3), 391–400.

Wong, C.-S., Wong, Y., Hui, C., & Law, K. S. (2001). The significant role of Chinese employees’ organizational commitment: implications for managing employees in Chinese societies. Journal of World Business, 36(3), 326–340.

Zangaro, G. A. (2001). Organizational commitment: A concept analysis. Nursing Forum; Philadelphia, 36(2), 14–21.




DOI: https://doi.org/10.5296/ijhrs.v10i2.16860

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.

Copyright © Macrothink Institute   ISSN 2162-3058

'Macrothink Institute' is a trademark of Macrothink Institute, Inc.