Evaluating E-HRM success: A Validation of the Information Systems Success Model

Abstract

While a considerable amount of research has been conducted on information systems success models, little research has been carried out to address the conceptualization and measurement of e-HRM success within organizations. Whether or not traditional IS success models can be extended to assessing e-HRM success is rarely addressed.

This study provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context of e-HRM. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and  perceived net benefit. Structural equation modelling techniques is applied to data collected by questionnaire from 104 Human Resources (HR) managers  and HR employees from a large Jordanian governmental ministry. The hypothesized relationships between the six success variables are significantly supported by the data. The findings provide several important implications for HR research and practice. This paper concludes by discussing the limitations of the study, which should be addressed in future research.