Time Management in Travel and Tourism Companies in Jordan

Mohammad Nayef Alsarayreh, Mohammed Abdul Razzaq Abu Rumman, Marwan M. Al-Nsour, Omar (mohamad raouf) Hayajneh


The study aimed to reveal the reality of time management in travel and tourism companies in Jordan through identifying the loss of time and the reasons for that, whether regulatory or informational, and learn how efficient the management of choke points, and how quickly does customer requests are responded to.The required data has been collected by questionnaire of 14 companies. The main findings of the study is that there is no waste of time in travel and tourism companies in Jordan due to organizational and informational aspect, with the exception of certain matters such as conflict of business goals, there isn't coordination between departments of the company, and there isn't renewed and up-to-date information for decision-maker when taking any decision. The study also found that they don't manage time of choke points efficiently, and they're quick to respond to customer orders, except that it does not provide new tourism products to customers in a rapid and up-to-date wayMost importantly, the study recommended tourism and travel companies in Jordan to work to eliminate or decrease conflict in work objectives, guide the company's departments towards coordination among them, provide up-to-date and renewed information continuously for decision maker, and manage choke points time more efficiently, as well as to provide new tourist products for customers in a rapid and up-to-date way.

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DOI: https://doi.org/10.5296/jmr.v4i1.1005

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