An Agile Model for Assessing Quality of E-commerce Systems in Small and Medium Enterprises (SMEs) in Jordan

Abstract

The significance of the study is  that it addresses one of the vital issues of our time, it  provides a model to evaluate the quality of e-commerce systems and electronic services are  comprehensive, objective and flexible to reach the ideal model  .The proposed model  can be used to compare the quality of e-commerce systems, or to improve the image and performance of a particular e-commerce systems or to provide reference guide for designers of the sites where their determination to new sites.

To achieve the objectives of this study the researcher depended on two types of data: Secondary data: included reference books, periodicals and studies on the Internet. Primary data: included questionnaire designed for this purpose and was distributed over a sample study. For the purpose of testing hypotheses the study relied on statistical package for Social Sciences (SPSS) by using appropriate statistical methods. These are: Descriptive Statistic measures and Anova analysis test

Results of the study showed that there is an impact of technical attributes, managerial attributes, and human interface attributes on the performance and quality of e-commerce systems. According to the objectives and results of the study, researcher recommended a several recommendations such as,  determine what the most effective means are to educate, inform, and motivate the Presidents, Owners, and managers of SMEs to take a proactive stance with regard to use and evaluate  e-commerce system for business solutions