Journal of Management Research

Shahin, Arash, Department of Management, University of Isfahan, Isfahan, Iran, Iran, Islamic Republic of

• Vol 2, No 2 (2010) - Articles
  Service Blueprinting: An Effective Approach for Targeting Critical Service Processes – With a Case Study in a Four-Star International Hotel
  Abstract  PDF

Journal of Management Research ISSN 1941-899X

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