An Empirical Investigation of the Impact of Technological Factors on Computer – Based Information Systems (CBIS) Usage by Managers in Banking Sector in Sudan

Abstract

Computers are becoming more available in Sudanese banks with more sophisticated software and advanced information systems. But factors that might affect acceptance and utilization of these systems by managers need to be examined. This paper seeks to assess the influence of technological factors on computer-based information systems usage by managers in Sudanese banks with reference to the Technology Acceptance Model (TAM). A questionnaire was distributed to a sample of 120 randomly selected middle level managers from different banks in Khartoum State and Gezira State in Sudan. Linear and multiple regression analysis and χ 2 (chi – square) tests were conducted to determine the relationship between the dependent research variable (computer- based information system usage) and the independent research variables (perceived ease of use, perceived usefulness, manager involvement in system design and implementation, and availability of technical support). Findings of this study suggest that the perceived ease of using the system (PEOU) and the perceived usefulness of the system (PU) have significant influence on the computer- based information system usage by banks’ managers. The empirical evidence also proved that the perceived ease of use and the perceived usefulness were fully mediating the influence of the technological factors (manager involvement in system design and implementation and technical support). The academic and practical implications of the study were discussed and suggestions for future research was presented.