Managing Communication in Knowledge-Intensive Service Teams: Groupthink Theory Revisited

Cigdem Sahin


Changing organizational structures of new service firms, especially knowledge intensive services (KIS) which have become more complicated and diversified in recent years require better organizational communication. This study points out that team management and communication in KIS have some special characteristics and should be discussed in line with the theory of Groupthink. The present paper contributes that leadership and organizational culture are very important antecedent conditions for groupthink in KIS teams, and require further investigations. Along with examining the advantages and disadvantages of presented solutions to avoid groupthink incidences, this paper also provides implications for practice.

Full Text:



Copyright (c) 2014 Cigdem Sahin

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Business Management and Strategy  ISSN 2157-6068

Copyright © Macrothink Institute 

To make sure that you can receive messages from us, please add the '' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.

If you have any questions, please contact