Information Systems Quality Level and Its Impact on the Strategic Flexibility: A Field Study on Tourism and Travel Companies in the Jordanian Capital Amman

Abood Saleh Ahmad AL-Adwan


This study aimed to analyze the impact on the Information Systems Quality on the Strategic Flexibility in Jordanian tourism and travel companies in capital Amman. To achieve the goals of this study, the questionnaire has been developed to collect data which has been distributed over (130) individual through the survey population, (100) individuals had been studied, which represents 77%. The study reached to a group of results: 1. the perceptions of the people in question were fluctuating between high and moderate toward the level of the availability of Information Systems Quality and all of its dimensions in the Jordanian tourism and travel companies in capital Amman. Whereas their perceptions of the Strategic Flexibility were all moderate. 2. There is a statistical significance impact on the Information Systems Quality dimensions (Usability, Availability, Response Time) on the Strategic Flexibility for Jordanian tourism and travel companies in capital Amman. The study recommends the questioned companies’ administrations to draw attention to the perspectives of the Information Systems users when updating the systems design to improve the dimension of the Systems adaptation, also to bring the researchers attention to do more researches concern the Information Systems Services Quality, Information Quality and the Strategic Flexibility to complete the elements of Information Systems efficiency.

Full Text:




Abbott, A. and Banerji, K. (2003), “Strategic Flexibility and Firm Performance: The Case of US Based Transnational Corporations”, Global Journal of Flexible Systems Management, Vol. 9: 42-66.

Al-Hudhaif, Sulaiman A. (2010), "Measuring Quality of Information System Services in Manufacturing Organizations in Riyadh" JKAU: Econ. & Adm., Vol. 24 No. 1, pp: 151-171.

Bach, Christian, Salvatore Belardo, and others (2011) "Factor Analysis in Measuring Information Systems Effectiveness", Proceedings of the 2011 ASEE Northeast Section Annual Conference

Balaban. Gordan. P (2009), "Methodological Approaches to Evaluation of Information System Functionality Performances and Importance of Successfulness Factors Analysis", Journal of Management Information Systems, Vol. 4 No. 2, pp. 011-017.

Baribeau, Paul, 2012, “3 Easy ways to Promote Organizational Loyalty”, www., 15Jul,2013

Baribeau, Paul, 2013, “3 Easy ways to Promote Organizational Loyalty”,, 10Jan, 2014

Bhandari, G. Bliemel, M. Harold, A. and Hassanein, Kh., (2004), “Flexibility in e-Business Strategy: A Requirement for Success”, Global Journal of flexible Systems Management, Vol.5: 11-22.

Davis, Olson, 1985, “Management information systems: conceptual foundations, structure, and development”, McGraw Hill Book Company, New Yourk, USA

De Toni, A. D. & Tonchia, S., (2005), “Definitions and Linkages between Operational and Strategic Flexibilities”, Omega, Vol. 33, No.6: 516-525.

DeLone, W.H., McLean, E.R., Petter, S., (2008), “Measuring information Systems success: models, dimensions, measures, and interrelationships”, European Journal of Information Systems, 17: pp. 236- 263.

Gorla, Narasimhaiah, Somers. Toni M, and Wong. Betty (2010) "Organizational impact of system quality, information quality, and service quality" Journal of Strategic Information Systems Vol.19. pp 207–228.

Gryna, Frank M. & others (2007): Juran's Quality Planning and Analysis for Enterprise Quality”, McGraw-Hill Series in Industrial Engineering and Management, 5th edition.

Gupta, Ankit, 2011, “Advantages and disadvantages of DBMS”, , 01Feb,2014

Hayes, R.H. and Pisano, G.E., (1994), “Beyond World-Class: the New Manufacturing Strategy”, Harvard Business Review, Vol. 72: 77-86.

Kekale, Tauno; Weerd-Nederhof, Petra De;Visscher, Klaasjan & Bos, Ger, (2010), “Achieving sustained innovation performance through strategic flexibility of new product development”, International Journal of Innovation and Learning, Vol. 7, No. 4: 377-393.

Lamalfa, Kyle, 2008, “The Top 11 Ways to Increase Your Employee Loyalty”,, 20Jul,2013

Laudon, Kenneth C., and Laudon, Jane P., (2007), "Management Information Systems: Managing the Digital Firm", 10thed, New Jersey: Prentice-Hall, Person Education, Upper Saddle River.

Li, Yuan; Su, Zhongfeng; Liu, Yi & Li, Mingfang, (2011), “Fast adaptation, strategic flexibility and entrepreneurial roles”, Chinese Management Studies, Vol. 5 No. 3: 256-271

Martin, N., Gregor, S. and Hart, D. (2005), “The social dimension Of business and IS- IT alignment Case studies of six public- sector Organizations”, Australian Accounting Review, 15 (3) : pp. 28- 38.

O'Brien, James, Marakas,(2011) “Management Information Systems”, 10E, , The Mc Graw-Hill Companies

Pedarpur, Zarrodi, Et al, 2013, “Management Information system, Functions, Structure and its Importance In Manager's Decision Making”, Islamic Azad University, Iran, Interdisciplinacy Jornal of Contemporary Research In Business, Vol. 4, No. 10

Sabherwal, R., Jeyarajm A., Chowa, C., (2004), “Information Systems Success: Dimensions and Determinants”, University of Missouri.

Yonggui, W. and Hing-po, Lo, (2004), “Customer-Focused Performance and its key Resource-Based Determinations: An Integrated Framework”, Customer Relationship, Vol.14: 34 – 59.

Yu, Feifei, (2012), “Strategic flexibility, entrepreneurial orientation and firm performance: Evidence from small and medium-sized business (SMB) in China”, African Journal of Business Management, Vol. 6, No.4: 1711-1720.

Yuan, Li; Su, Zhongfeng & Liu, Yi, (2010), “Can strategic flexibility help firms profit from product innovation?” Technovation, Vol.30: 300–309


Copyright (c) 2017 aktham Abdulmjid AL sarayreh

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

International Journal of Human Resource Studies  ISSN 2162-3058


Copyright © Macrothink Institute  

To make sure that you can receive messages from us, please add the '' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.