The Influence of Human Resource Practices on Job Satisfaction: Empirical Investigation of Jordan Hotels

Daifallah Olaimat


The present study examined the influence human resource practices on job satisfaction in the context of hotel industry in Jordan. The present study used five human resource practices such as recruitment and selection, performance appraisal, training and development, compensation, and employee participation. A total of 120 responses from 8 hotels were collected and analyzed objectively. Multiple regression was used to test the hypotheses. Results showed that all practices of human resource (i.e. recruitment and selection, performance appraisal, training and development, compensation, and employee participation) had positive influence on job satisfaction.

Full Text:



Armstrong, M. (2010). Armstrong’s essential human resource management practice: A guide to people management. USA: Kogan Page Limited.

Arthur, W., Bennett, W., Edens, P., & Bell, S. (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88(2), 234-245.

Aswathappa, K. (2008). Human resource management: Text and cases (2nd ed.). Delhi: McGraw-Hill Publishing Company Limited.

Aziri, B. (2011). Job satisfaction: A literature review. Management Research and Practice, 3(4), 77-86.

Brindusoiu, C. (2013). Recruitment and selection in services organizations in Romania. Social and Behavioral Sciences, 92, 112-116.

Cappelli, P., & Neumark, D. (2001). Do" high-performance" work practices improve establishment-level outcomes. Industrial & Labor Relations Review, 54(4), 737-775.

Choo, S., & Bowley, C. (2007). Using training and development to affect job satisfaction within franchising. Journal of Small Business Enterprise Development, 14(2), 339-352.

Darlington, H. (2005). The basics of a good compensation program. Supply House Time. March, 74-75.

Delery, J., & Doty, D. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39(4), 802-835.

Dessler, G. (2007), Human Resource Management (5thed.). Prentice-Hall, Englewood Cliffs, NJ.

DOS (2016). Department of Statistics in Jordan. Retrieved January 28, 2016, from

Gangai, N., & Agrawal, R. (2015). Job satisfaction and organizational commitment:Is It important for employee performance. International Journal of Management and Business Research, 5(4), 269-278.

Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate data analysis (6th ed.). New Jersey: Prentice Hall.

Haque, M., & Taher, M. (2008). Job characteristics model and job satisfaction: Age, gender and marital status effect. Paper presented at the 7th International Conference on Ethics and Quality of Work-life for Sustainable Development, Harvard Business Review, (2), 53-62.

Holjevac, I. A. (2003). A vision of tourism and the hotel industry in the 21st century. International Journal of Hospitality Management, 22(2), 129-134.

Iqbal, H. K., Malik, M. E., & Ghafoor, M. M. (2013). Impact of HR practices on job satisfaction: An empirical evidence from corporate sector of Punjab- Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 5(2), 442-454.

Irawanto, D. W. (2015). Employee participation in decision-making: Evidence from a state-owned enterprise in Indonesia. Global Business Review, 20(1), 159-172.

Islam, Z. U., Bangish, S. B., Muhammad, H., & Jehan, A. S. (2016). The impact of HR practices on job satisfaction: A case study of hotel industry in Pakistan. Journal of Asian Finance, Economics and Business, 3(1), 43-48.

Javed, M., Rafiq, M., Ahmed, M., & Khan, M. (2012). Impact of HR practices on employee job satisfaction in public sector organizations of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 4(1), 348-363.

Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31-36.

Khanna, P., & Sehgal, M. (2016). A study of HRM practices and its effect on employees job satisfaction in private sector Banks with special reference to ICICI Banks in Ludhiana. International Journal of Management, 4(7), 36-43.

Locke, E. (1976). The handbook of industrial and organizational psychology. New York: Wiley.

Majumder, T. H. (2012). Human resource management practices and employees’ satisfaction towards private banking sector in Bangladesh. International Review of Management and Marketing, 2(1), 52-58.

Mathis, R., & Jackson, J. (2008). Human resource management (12thed.). Ohio: Thomson Learning, Inc.

Ministry of Tourism and Antiquities. (2016). Jordan National Tourism Strategy 2015-2020. Available at

Mudor, H., & Tooksoon, P. (2011). Conceptual framework on the relationship between human resource management practices, job satisfaction, and turnover. Journal of Economics & Behavioral Studies, 2, 41-49.

Niazi, M. M. K. (214). Impact of human resource practices on job satisfaction: A study of textile industry of Pakistan. International Journal of Management & Organizational Studies, 3(1), 27-31.

Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2007). Fundamentals of human resource management: Gaining a competitive advantage. New York: McGraw: Hill Companies, Inc.

Omar, A., Salessi, S., & Urteaga, F. (2017). Impact of management practices on job satisfaction. Mackenzie Management Review, 18(5), 92-115.

Oyeniyi, K. O., Afolabi, M. A., & Olayanju, M. (2014). Effect of human resource management practices on job satisfaction: An empirical investigation of Nigeria Banks. International Journal of Academic Research in Business and Social Sciences, 4(8), 243-251.

Pallant, J. (2007). SPSS survival manual (3rded.). New York: McGraw Hill.

Pfeffer, J. (1995). Producing sustainable competitive advantage through the effective management of people. Academy of Management Executive, 9(1), 55-72.

Rathnaweera, R. R. N. T. (2010). Do HRM practices impact employee satisfaction, commitment or retention? Empirical studies of Sri Lankan public sector Banks. Unpublished Master’s Thesis, University of Agder.

Ray, S., & Ray, I. A. (2011). Human resource management practices and its effect on employees’ job satisfaction: A study on selected small and medium sized iron and steel firms in India. Public Policy and Administration Research, 1(1), 22-33.

Syed, N., & Yan, L. X. (2012). Impact of high performance human resource management practices on employee job satisfaction: Empirical analysis. Interdisciplinary Journal of Contemporary Research in Business, 4(2), 318-342.

Ulrich, D. (1997). Measuring human resources: An overview of practice and a prescription for results. Human Resource Management, 36(3), 303-320.<303::AID-HRM3>3.0.CO;2-#

Werku, A. (2015). The effect of selected human resource management practices on employees’ job satisfaction in Ethiopian public Banks. Emerging Markets Journal, 5(1), 1-16.

Wright, P., Gardner, T., & Moynihan, L. (2003). The impact of HR practices on the performance of business units. Human Resource Management Journal, 13(3), 21-36.

Zwick, T. (2004). Employee participation and productivity. Labor Economics, 11(6), 715-740.


Copyright (c) 2018 issam mohammad makhadmeh

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

International Journal of Human Resource Studies  ISSN 2162-3058


Copyright © Macrothink Institute  

To make sure that you can receive messages from us, please add the '' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.