Technology Adoption Among Higher Education Institutions in Malaysia: An Analysis of Business Intelligence Adoption

Yulita Hanum P Iskandar, Shahrizal Nazri


Purpose: The study strives to determine the outcomes of business intelligence (BI) adoption among Malaysian Higher Education Institutions and factors that affect its adoption.

Research methodology: The research design is formulated in the context of a quantitative research strategy for this study. The study used the e-mail survey questionnaire as a method for collecting data. 769 public and private HEIs listed by the Malaysia Qualification Agency participated in the analysis. Structural Equation Mode (SEM) is utilized to collect data.

Findings: Overall findings show that HEIs in Malaysia are at the moderate level of BI adoption. Technology: Complexity Environment: Competitive Pressure describes the significant factors of BI adoption among HEIs in Malaysia.

Practical implications: The researcher also hopes that the model of this study can be used for analysing other IT adoptions in the context of the HEIs. Also, the researcher expects that the empirical finding in this research from the validated template will provide further knowledge of the benefits of HEIs adoption of BI in Malaysia.

Originality/Value: There is insufficient research in the area of BI adoption in HEIs. The objective of this analysis is therefore to assess the factors and results of BI adoption by Malaysian HEIs. The researcher also expects that the model for this study may be used in the review of other IT adoptions in the HEI sense.

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