A Framework for the Mediating Role of Training on the Relationship Between ICT Technology Adoption and Manufacturing Performance in ADNOC UAE

Abstract

Given ADNOC’s strategic push toward digital transformation, it is critical to understand how ICT adoption translates into tangible improvements in manufacturing performance. To address this, the study tested the proposed framework using 356 valid responses from ADNOC employees, analysed through SmartPLS. The model demonstrated strong fit and validity, confirming significant direct effects of biometric systems (0.155), drone technology (0.161), face detection and tracking (0.19), and two-way radio communication (0.18) on manufacturing performance, while robotics showed no direct significance. Training emerged as a critical mediator, fully mediating the effect of robotics and partially mediating the effects of drones, two-way radios, and biometric systems. No mediation was observed for face detection and tracking. These findings highlight the key role of workforce training in unlocking the full potential of ICT technologies, thereby enhancing manufacturing performance in ADNOC’s operations.