Perceived Impact of Information and Communication Technology Innovation on Job Performance in the Abu Dhabi Police Traffic Department

Abstract

The Abu Dhabi Police Traffic Department has increasingly adopted innovative Information and Communication Technology (ICT) to enhance traffic management, operational efficiency, and public safety. However, empirical evidence on how officers’ perceptions of specific ICT innovation characteristics influence individual job performance remains limited. This study investigates the perceived impact of ICT innovation on job performance using a hierarchical ranking approach grounded in the Diffusion of Innovation theory. Data were collected through structured questionnaires distributed to operational and executive staff, yielding 338 valid responses. Descriptive statistics and mean index-based hierarchical ranking were employed to evaluate the relative importance of five ICT innovation attributes: relative advantage, compatibility, trialability, observability, and complexity. The findings reveal consistently high perceptions across all attributes, indicating a strong positive relationship between ICT innovation and officers’ job performance. Relative advantage emerged as the most influential factor, followed by compatibility and trialability, while observability and low complexity provided additional supportive effects. The narrow range of mean scores reflects strong consensus among respondents regarding the effectiveness of ICT systems in improving work efficiency, decision-making accuracy, and routine task performance. This study contributes empirical evidence to the limited literature on ICT innovation in policing and highlights the critical role of officers’ perceptions in shaping technology adoption. The findings provide practical guidance for the Abu Dhabi Police and other public sector law enforcement organizations seeking to optimize ICT investments to enhance employee performance, operational efficiency, and service delivery outcomes.