e-Governance in Davao Region: An Assessment of City Government Websites

Glenne Berja Lagura


The study evaluated the resources and services available in the official government websites of all the cities in Davao Region to determine the extent of its implementation of e-governance. In particular, the assessment was done to verify if the following contents were promoted in their websites: (a) citizen awareness and understanding of their community’s characteristics; (b) efficiency and effectiveness in service delivery; (c) transparency and accountability in operations and services; (d) awareness of policy making process and participation in decision making; (e) linkage and interaction between government and citizens and other groups; and (f) linkage between government and business. Moreover, the compliance of the city websites in posting the reports required by the Full Disclosure Policy (FDP) was also determined.

            Results were initially obtained through an assessment done by the researcher using the checklist adapted from the study of Siar (2007). Preliminary findings were triangulated and substantiated from the Focus Group Discussion (FDG) with thirty (30) information technology participants who scrutinized the available contents in each of the website using the same checklist. Frequency counts, means and percentages were utilized from the derived significant discussions.

            Findings showed that relatively low results were acquired by the city websites in Davao Region except for Davao and Tagum where most of the contents were promoted in the site. Moreover, the websites of both cities have advanced features and services which were not included in the checklist. As to the FDP compliance, findings revealed that except for Digos, all cities utilized their website to post the reports required under the FDP.

            The study concludes that while all cities have utilized their websites for e-governance, the quality of its contents show substandard adoption and underutilization. The study suggests that each city exploit the benefits offered by the websites as a medium in promoting innovative public service delivery.

Full Text:



Abangan, J. (2012, May 15). New Panabo City Wet Market Project Starts. Retrieved March 10, 2013 from Philippine Information Agency Web site: http://www.pia.gov.ph/news/index.php?article=1591337044629

Access to Budget and Expense Information of the Network of Congresses for Legislative Transparency

Al-adawi, Z., Yousafzai, S., & Pallister, J. (2005). Conceptual model of citizen adoption of e-government. The Second International Conference on Innovations in Information Technology. Retrieved March 11, 2013, from http://www.itinnovations.ae/iit005/proceedings/articles/G_6_IIT05-Al-Adawi.pdf

Affisco, J., & Soliman, K. (2006). e-Government: A strategic operations management frameworkfor service delivery. Business Process Management Journal, 12, 13–21.

Australian Government Web Guide. Retrieved March 13, 2013 at http://webguide.gov.au/

Best Practices in Davao Region. Retrieved January 30, 2013 from DILG Davao Region Web Site: http://www.dilgxi.org/v1/index.php/services/lgrrc/best-practices/87-services/lgrrc

Bell, C. et al. (2010). Scottish Government Website Evaluation Study 2010. Retrieved January 14, 2013 from Feather Brooksbank Web site: http://www.scotland.gov.uk/Publications/2010/09/web-evaluation-2010/Summary

Civil Society Index Summary Report (2008-2011). Bridging the Gaps: Citizens, Organizations and Dissociation. Trust, Apathy and Participation.Civil. Retrieved March 10, 2013 from www.civicus.org

Cordon, J.C. (2010). Budget Transparency Limited to Few People. Retrieved December 18,2012 from Manila Times cited by the Trade Union Congress of the Philippines Web site: http://www.tucp.org.ph/news/index.php/2010/10/budget-transparency-limited-to-few-people/

Darlington, B. and Pitts, T. (2012, September 18). Making the most out of council websites. Insight and engagement hub. Retrieved January 7, 2013 from the Local Government Network Web site: http://www.guardian.co.uk/local-government-network/2012/sep/18/council-websites-navigation-change

Davao City Profile. Retrieved January 19, 2013 from the Official Government Website of Davao City Web site: http://www.davao.us/home.htm

Demissie, A., et. al (2010). A Comparative Study of Contents of e-Government Service Websites of Middle East and North African (MENA) Countries. C.G Reddick (ed.), Comparative e-Government, Integrated Series in Information. Retrieved March 12, 2013 from University of

Tennessee Web site: http://works.bepress.com/devendra_potnis/8/

Diaz, A. (2009). e- Government in the Philippines. Retrieved March 11, 2013 from www.dti.gov.ph

Digos City Profile. Retrieved January 19, 2013 from the Official Government Website of Digos City Web site: https://sites.google.com/site/abantedigoscity/

Epal and Linden (2010). PTF Case Study Series No. 20. Organizing and Sustaining Civil Society-led Procurement in the Philippines from Partnership for Transparency Fund.

Farhan, H. and Sanderson, M. (2007). Measuring the Quality of E_Government Folksonomy. Retrieved January 18,2013 from Department of Information Studies University of Sheffield Web site: http://www.seg.rmit.edu.au/mark/.../my.../e-Government_Folksonomy.pdf

Future of e-Government: AGENDA 2020. OEDC E-Leaders Conference (2008) Retrieved January 9, 2012 from OECD e-Government Studies Web site: http://www.oecd.org/governance/eleaders/39820029.pdf

Gil-Garcia, R., & Pardo, T. (2005). e-Government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly, 22(2), 187–216.

Goldkuhl, G. and Rostlinger, A. (no date).Clarifying Government – Citizen Interaction: From Business Action to Generic Exchange. Paper submitted to the 4th Scandinavian Workshop on eGovernment, Orebro

Hill, Hermann (n.d). Citizen Participation and New Perspectives in the Multimedia Era. Retrieved date March 13,2013 at www.dhv-speyer.de/hill/Publikationen/Citizen.pdf

Ilago (2001). participation, the Internet and Local Governance: A Review of Philippine Local Government Websites. Asian Review of Public Admiistration, Vol. XIII, No. 2 from National College of Public

Administration and Governance, University of the Philippines

IGaCos City Profile. Retrieved January 29,2013 at Samal City Official Government Website Web site: http://samalcity.gov.ph

Irvin, R. and Stansbury, J. (2004). Citizen participation in Decision Making: Is it Worth the Effort?

Inside Cityhall- Naga City. Retrieved March 15, 2013 from www.naga.gov.ph/cityhall/city_depts.html

Kalra, S. and Verma, M. (2005). Designing Effective Websites for e-Governance. Retrieved January 23, 2013 Web site: www.cddc.vt.edu

Lallana, E. et al.(2002). e-Government in the Philippines: Benchmarking Against Global Practices. Retrieved January 17, 2013 from Digital Philippines Web site: http://www.digitalphilippines.org

Layne, K., & Lee, J. (2001). Developing fully function e-government: A four stage model. Government Information Quarterly, 18(1), 122–136.

List of Cities in the Philippines. Retrieved January 24, 2013 from National Statistical Coordination Board Web site: http://www.nscb.gov.ph/activestats/psgc/listcity.asp

Mati City Profile. Retrieved January 19, 2013 from the Official Government Website of Mati City Web site: http://www.mati.gov.ph/

Mindanao Times (2012, September 19). City Gets Seal of Good Housekeeping. Retrieved March 11, 2013 Web site: http://www.mindanaotimes.net/editorial-city-gets-seal-of-good-housekeeping/

Moriones (2011). Samal: Only City Awarded of Good Housekeeping. Retrieved March 11, 2013 from Philippine Information Agency Web site: http://archives.pia.gov.ph/?m=7&r=R11&id=54938&y=2011&mo=09

National Technology Readiness Survey (2001). A Summary Report. Retrieved January 19, 2013 from University of Maryland Web site: www.rhsmith.umd.edu

New Zealand Specific Requirements, Retrieved date: March 13,2013 from New Zealand Government Web Toolkit Web site: http://webtoolkit.govt.nz/standards/nzgws-2/

Nova Scotia, Province of Canada. Web Design and Content Standards. Retreived date: March 13, 2013 at http://novascotia.ca/cns/web-guide/

Oates, B. (2003). The Potential Contribution of ICTs to the Political Process. Electronic Journal of e-Government Volume 1 Issue 1, 2003(pp 31-39). Retrieved January 8, 2012, from http://www.ejeg.com/issue/download.html?idArticle=216

Obama (2009). Open Government Initiative. Retrieved date March 13,2013 at www.whitehouse/gov/open

Ong, C.Z (2012). Jesse’s Crown Jewel: Full Disclosure Policy. Retrieved December 18,2012 from Manila Bulletin Publishing Corporation Web site: http://mb.com.ph/articles/370486/jesse-s-crown-jewel-full-disclosure-policy#.UM_2F3fheSo

O’Donnell, O., Humphreys, P. and Timonen, V. (2003). e-Government and the Decentralisation of Service Delivery. CPMR Discussion Paper 25. Retrieved date March 13, 2013 from Institute of Public Administration Web site: www.ipa.ie

Panabo City Profile. Retrieved January 19, 2013 from the Official Government Website of Panabo City Web site: http://www.panabocity.gov.ph/

Paloma, J. (2011, November 10). Davao is World’s 87th Top City. Retrieved January 24, 2013 from Sun Star Davao Web site: http://www.sunstar.com.ph/davao/local-news/2011/11/10/davao-worlds-87th-top-city-189867

Parajuli, J. (2007). Content Analysis of Selected Government Web Sites: A Case Study of Nepal. Retrieved March 11, 2013 from Electronic Journal of e-Government Volume 5 Issue 1 2007(87-94) Web site: www.ejeg.com/issue/download.html?idArticle=91

Phillips, D. 2001, Online public relations, Kogan Page Limited, London.

PIA Press Release (2011, October 20). City of Tagum Lauded for Excellent Governance

Rahman, H. (2010). Framework of e-Governance at the Local Government Level. C.g Reddick (ed.), Comparative e-Government, Integrated Series in Information Systems 25, DOI 10.1007/978-1-4419-6536-3_2.Retrieved February 08, 2013 from Springer Science+Business Media, LLC 2010 Web site: http://www.springer.com/

Reddick, C (2004). Citizen Interaction with e-Government: From the Streets to Servers?. Government Information Quarterly 22 (2005) 38-57. Retrieved March 13, 2013 from Department of Public Administration, The

University of Texas Web site: https://docs.google.com

Siar, S. (2007). e-Governance at the Local Government Level in the Philippines: An Assessment of City Government Websites. Retrieved January 7, 2013 from Philippine Institute for Development Studies Web site: http://dirp4.pids.gov.ph/ris/pjd/pidspjd05-2egovernance.pdf

Steins, C. (2002, September). e-Government: The Top 10 Technologies. Retrieved January 24, 2013 from Urban Insight Web site: http://www.urbaninsight.com/articles/egov0902.html

Tagum City Profile. Retrieved January 17, 2012 from the Official Website of Tagum City Web site: http://www.tagumcity.gov.ph/about_tagum.html

Thomas, J. and Streib, G (2003). The New Face of Government:Citizen-Initiated Contacts in the Era of e-Government. Journal of Public Administration Research and Theory, Vol. 13, no. 1, pp. 83-102. Retrieved March 13, 2013 at books.google.com.ph

TRANSPARENT AND ACCOUNTABLE GOVERNANCE, PHASE 3 (TAG3) PROJECT. Retrieved January 28, 2013 at http://philippines.usaid.gov/programs/economic-growth/transparent-accountable-governance

UN Global e-Government Readiness Report (2005). Retrieved January 25, 2013 from unpan1.un.org

United Nations (2005). The Key to Increasing Transparency in e-Government Deployments, APDIP e-Note 3. Public Feedback Mechanism. Retrieved March 13, 2013 at www.apdip.net/apdipenote/3.pdf

United Nations e-Government Survey (2008). From E-Government to Connected Governance. Retrieved March 10, 2013 from http://www.unpan.org/egovkb/global_reports/08report.htm

United Nations e-Government Survey 2010. The State of e-Government around the World (Part 2). Retrieved date: March 13,2013 at https://docs.google.com/

United Nations e-Government Survey (2012): Towards a More Citizen Centric Approach. Retrieved date: March 13, 2013 from Department of Economic and Social Affairs Web site: https://docs.google.com

What’s New in DILG?Full Disclosure Policy. Retrieved January 28, 2013 at http://www.dilg.gov.ph/whatsnew.php?id=39

Weiss, C. (1998) Evaluation: Methods for Studying Programs & Policies 2nd edition. Prentice Hall

Wong, W., & Welch, E. (2009). Does e-Government promote accountability? A comparative analysis of Website openness and government accountability. Governance, 17(2), 275–297.

You and Lee (2011). Budget Transparency and Participation- Korean Case Study

DOI: https://doi.org/10.5296/jpag.v7i3.11515

Copyright (c) 2017 Glenne Berja Lagura

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Journal of Public Administration and Governance  ISSN 2161-7104

Email: jpag@macrothink.org

Copyright © Macrothink Institute

To make sure that you can receive messages from us, please add the 'macrothink.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.