Analyzing the Effectiveness of Training Programs of BCS Administration Academy: Prospects and Challenges

Shah Md. Azimul Ehsan, Zaki Imam


The specific objective of this study was to analyze the effectiveness and the challenges of the training programs imparted by BCSAA, a leading training institution for the BCS administration cadre officials in Bangladesh. The study is qualitative is nature that used data from both primary and secondary sources. Primary data was obtained by interviewing a total of 75 participants from 113th, 114th and 115th Law and Administration Course (LAC) using semi-structured questionnaire and phone in interview. While secondary data was obtained adopting content analysis technique through reviewing books, journal articles, e-resources, unpublished monographs and newspapers. Analyzing the data from both the sources, the study has found that the training program of LAC has been effective to a certain extent as it has helped its participants to achieve some core qualities relevant to their job performance. The findings of the study also suggest that due to the intervention of this training, trainees have improved their knowhow about land management, conducting mobile courts, magisterial duties, e-filing, e-mutation etc. Furthermore, the training has resulted in significant improvement of their communication skills particularly in English, presentation skills, public speaking and in few other areas of their professional needs. However, the respondents raised few concerns about certain aspects of the training which include absence of proper need assessment for training, heavy reliance on guest speakers, huge syllabus compared to the course duration, absence of e-library facilities in the academy, sessions being mostly lecture based, absence of refreshers training etc. Nonetheless, this study has come up with certain pragmatic recommendations drawing on the narratives from the respondents. BCSAA need to address these issues with utmost priority for making this training further effective.

Full Text:



Abdullah, L., & Yazam, M. S. (2009). Factors that affect training effectiveness at semiconductor wafer fabrication industry in Malaysia. Journal of US-China Public Administration, 6(4), 10- 22.

Ali, M. H., Islam, M. S., & Quader, M. A. (1998). Effectiveness of Foundation Training Course. Dhaka: BPATC.

Ali, A. M. S. S. (2007). Civil Service Management in Bangladesh: An Agenda for Policy Reform Dhaka: UPL.

Aziz, S. F. A. (2013). Measuring training effectiveness: Evidence from Malaysia. Paper presented at International Conference on Economic, Finance and Management Outlooks, At Pearl International Hotel, Kuala Lumpur, Malaysia. Retrieved 22nd October, from

Baldwin, T. T., Magjuka, R. J., & Loher, B. (1991). The perils of participation: Effects of the choice of training on trainee motivation and learning. Personnel Psychology, 44, 51-65.

BCSAA (2019).’Bangladesh Civil Service Administration Academy, Retrieved 22nd October, from

BCSAA (2018). Annual Report 2017-2018. Dhaka: BCS Administration Academy. Retrieved 22nd October, from

BCSAA (2016). Annual Report 2015-2016. Dhaka: BCSAA. Retrieved 22nd October, from

Bersin, J. (2008). The training measurement book. San Francisco: Pfeiffer/John Wiley & Sons.

Cervero, R. M. (1988). Effective continuing education for professionals. San Francisco, USA: Jossey Bass Publishers.

Cheng, E. W. L., & Ho, D. C. K. (1998). The effects of some attitudinal and organizational factors on transfer outcomes. Journal of Managerial Psychology, 13(5/6), 309-317.

Chong, L.G. (2005). Evaluating training effectiveness: An integrated perspective in Malaysia. (Unpublished doctoral dissertation), University of South Australia, Australia.

Ehsan, M. (2014). Bangladesh Civil Service Academy, Retrieved 22nd October, from

Gagne, R. M., & Medsker, K. L. (1996). The conditions of learning: Training applications. Belmont. CA: Wadsworth.

Gautam, V., & Gautam, S. (2011). Training and Development- Towards an Integrated Approach. (6th ed.). India: Indian Society for Training and Development.

Giangreco, A., Carugati, A., Denmark, A., & Sebastiano, A. (2010). Are we doing the right thing? Food for thought on training evaluation and its context. Personnel Review, 39(2), 162-177.

Giangreco, A., Sebastiano, A., & Peccei, R. (2009). Trainees’ reactions to training: an analysis of the factors affecting overall satisfaction with training. The International Journal of Human Resources Management, 20(1), 96-111.

Goldstein, L. (1993). Training in organizations: Needs assessment, development and evaluation (2nd ed.). Monterey, CA: Brooks/Cole.

Goldstein, I. L., & Ford, J. K. (2002). Training in Organization: Needs Assessment, Development and Evaluation, CA: Wadsworth

Ghosh, P., Joshi, J. P., Satyawadi, R., Mukherjee, U., & Ranjan, R. (2011). Evaluating effectiveness of a training programme with trainee reaction. Industrial and Commercial Training, 43(4), 247- 255.

Griffin, R. P. (2010). Means and ends: Effective training evaluation. Industrial and Commercial Training, 42(4), 220-225.

Hand, H. H., Richards, M. D., & Slocum-Jr., J. W. (2017). Organizational climate and the effectiveness of a human relations training program. Academy of Management Journal, 16(2).

Hasan, S. M. (2009). Post Training Utilization (PTU) of Foundation Training. Dhaka: BPATC.

Hayatullah, A. F. M. (2006). The Pursuit of Bangladesh Civil Service Administration Academy in Improving the Efficiency of the Officers of Bangladesh Administrative Service: A Critical Review. Dhaka.

Holton, E. F. (1996). The flawed four-level evaluation model. Human Resource Development Quarterly, 7(1), 5-21.

Holton, E. F. (2005). Holton's Evaluation Model: New evidence and construct elaborations. Advances in Developing Human Resources, 7(37), 37-54.

Horgan, J., & Muhlau, P. (2006). Human resource systems and employee performance in Ireland and the Netherlands: A test of the complementarity hypothesis. International Journal of Human Resource Management, 17(3), 414-439.

Huq, A. K. F., & Safiullah, M. (1989). Assessment of Training Needs at Foundation Level. Dhaka: BPATC.

Jahan, M., & Monem, M. (2014). Human Resource Management in Bangladesh Civil Service. In Ahmed, N. (ed.). 40 Years of Public Administration and Governance in Bangladesh, 109-126. Dhaka: UPL.

Kabir, S. L., & Baniamin, H. M. (2012). Civil service Training in Bangladesh: An Institutional Analysis of BPATC Role, Rhetoric and Reality. Dhaka: AH Development Publishing House:

Kirkpatrick, D. (1996). Evaluation in the ASTD Training and Development Handbook. (2nd ed.) in R.L. Craig (New York: McGraw –Hill, 1996), 294-312.

Kirkpatrick, D. (1959). Techniques for evaluating training programs. In Kirkpatrick, D. 1996. Great ideas revisited: Revisiting Kirkpatrick's four-level model. Training and Development, 50, 54- 57.

Kirkpatrick, D. L., & Kirkpatrick, J. D. (2010). Evaluating training programs: The four levels (3rd ed.). USA: Berrett-Koehler Publishers.

Leach, M., & Liu, A. (2003). Investigating Interrelationships among Sales Training Evaluation Methods. Journal of Personal Selling & Sales Management, 23(4), 327-339.

Lucidchart Content Team (n.d.). The Kirkpatrick Evaluation Model: How to Measure Training Effectiveness. Retrieved 22nd October, from

McGuire, D., & Jorgensen, K. M. (Ed.). (2011). Human Resource Development: Theory and Practice. London: Sage Publication.

MOPA (2018). Annual Report 2017-2018. Retrieved 22nd October, from

Noe, R. A. (1986) Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness. Academy of management Review, 11, 736-749.

Noe, R. A. (2010). Employee training and development (5th ed.). Boston: McGraw Hill.

Powell, J. L. (2009). Transfer initiation and maintenance of training: Employees’ perception of the relative influences of transfer intentions, general self-efficacy (GSE) and supervisor support. (Unpublished doctoral dissertation), Chesterfield University, Falls Church, Virginia, USA.

Quinones, M. A. (1997). ‘Contextual influences in training’, in M. A. Quiñones and A. Ehrenstein (Eds.), Training for a Rapidly Changing Workforce (pp. 177-99). Washington, DC: American Psychological Association.

Rezvi, M. K. I. (2013). Effectiveness of the Pubic Administration Training: A Study on the Administrative Cadre Service in Bangladesh (Unpublished Thesis), KDI School of Public Policy and Management, Korea.

Roy, P. K. (2007). Follow up Study on Effectiveness of the Senior Staff Course, Dhaka: BPATC.

Sapru, R. K. (1985). Civil Service Administration in India (New Delhi: Deep and Deep Publications)

Salas, E., Wilson, K. A., Priest, H. A., & Gutherie, J. W. (2006), ‘Design, Delivery and Evaluation of Training System’, In Handbook of Human Factors and Ergonomics, ed. Gavriel Salvendy, Florida: John Wiley & Sons.

Rashid, S. A. (2008). Civil Service at the Cross-road. Dhaka: Muktochinta Prokashona Pp-134.

Subhankar, D., Madhusmita, D., & Manoranjan, M. P. (2019). ‘A study on factors influencing training effectiveness’. Espacios, 40(7-15). Retrieved 22nd October, from

Tai, W. T. (2006). Effects of training framing, general self-efficacy and training motivation on trainees’ training effectiveness. Personnel Review, 35(1), 51-65.

Towler, A., & Dipboye, R. (2001) Effects on Expressiveness, Organizations, and Trainee goalorientations on training outcomes. Journal of Applied Psychology, 86, 664-673.

Werner, J. M., &DeSimone, R. L. (2012). Human Resource Development (6 ed.). USA: Thomson South-Western.


Copyright (c) 2020 Shah Md. Azimul Ehsan, Zaki Imam

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Journal of Public Administration and Governance  ISSN 2161-7104


Copyright © Macrothink Institute

To make sure that you can receive messages from us, please add the '' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.