Telehuman Services Improves the Engagement of Low-Income Populations

Yolandra A. Plummer


The paper describes a range of evidence-informed strategies that a Historically Black, Colleges and University (HBCU) work readiness program adopted to increase the engagement of Temporary Assistance for Needy Families (TANF) program participants during the COVID-19 pandemic. The program successfully engaged half of the program participants through two-generational (2Gen) approach. The 2Gen approaches target low-income children and parents from the same household and combine parent and child interventions to interrupt the cycle of poverty. These approaches emphasize early childhood education, economic supports, postsecondary education, social capital and health and well-being to create a legacy of economic security. The paper highlights the human services delivery strategies utilized to engage individuals into work readiness training activities during the pandemic. The paper presents data where certain 2Gen activities engaged TANF participants more than other 2Gen activities. The data reveals that half of the participants completed online digital literacy courses and earned training certifications. The intent of the paper is to offer state and local human service agency policymakers’ guidance on strategies to increase TANF participant engagement.

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Copyright (c) 2021 Yolandra Antoinette Plummer

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Journal of Public Administration and Governance  ISSN 2161-7104


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