Leadership and Motivation in Public Quality Service: Case Study in the District Government Karimun Riau Islands Province Indonesia

Abstract

This research was initiated by the rise of the business licensing service quality issues on the Government of Karimun Regency of Riau Islands province that has not been effective. The problem is detected, allegedly associated with the ineffectiveness of the leadership role, motivation, coordination and organizational commitment in the Government of Karimun Regency of Riau Islands province. The design of this study was conducted using a quantitative approach through explanatory survey method. Data analysis technique used is multiple linear regression. The study found that the role of leadership, motivation, coordination and organizational commitment either partially or simultaneously have a significant influence on the quality of the business licensing services to the Government of Karimun Regency of Riau Islands province. The results also reveal that motivation is the most dominant variable in affecting the quality of service business permit, then followed by a variable leadership role. This implies that the improvement of the quality of service the business licensing is determined by the implementing agency work motivation factor and the magnitude of the leadership role in supporting the success of the process of business licensing services.