The ADNOC Model of Crisis Management and Cultural Mediation in the Energy Sector

Abstract

In high-stakes industries such as energy, a single crisis can disrupt operations, threaten safety, and erode trust. For Abu Dhabi National Oil Company (ADNOC), the challenge is not only to respond effectively but also to turn crisis capabilities into lasting organizational strength. This study presents the ADNOC Model, a framework that connects four critical capabilities which are communication, leadership, resilience, and technology to organizational performance, with culture acting as the vital bridge. Drawing on responses from 405 ADNOC employees and applying PLS-SEM analysis, the results show that crisis management exerts a powerful direct influence on performance (β = 0.533) and that a strong, adaptive culture amplifies this effect through partial mediation (β = 0.167). These findings demonstrate that when crisis management is culturally embedded, it does more than contain disruptions. It strengthens resilience, accelerates recovery, and safeguards continuity. The ADNOC Model offers both scholars and industry leaders a tested blueprint for institutionalizing crisis readiness in complex and high-risk environments.