The Influence of Organizational Culture, Competence and Motivation toward the Quality of Education Services in State High Schools in West Java Province

Ratna Wati, Ermaya Suradinata, Dedeh Maryani, Widodo Sigit Pudjianto

Abstract


The phenomenon that is used as the object of research is the Quality of Education Services at State Senior High Schools in West Java Province. The research objectives are (1) to discuss the influence of organizational culture toward the quality of education services; (2) Discussing the influence of competence toward  the quality of education services; (3) Discussing the influence of motivation toward  the quality of education services; (4) Get a new concept from discussing the influence of Organizational Culture toward the Quality of Educational Services; (5) Get a new concept from the discussion of the influence of Competence toward the Quality of Education Services; (6) Get a new concept from the discussion of the influence of motivation toward the quality of education services. The research sample of 381 respondents was taken from a population of 54,150 people with the Krejcie sampling technique. Determination of 10 Research Informants using snow ball technique. Collecting data using Literature Study, Questionnaire, Interview and Observation. The data analysis technique used SEM Analysis and Descriptive Analysis which was developed using Observer Triangulation and ASOCA methods. The following research results:

The magnitude of the influence of Organizational Culture toward the Quality of Education Services at State Senior High Schools in West Java Province reached 0.69, which is quite strong and significant. The magnitude of the influence of Competence toward the Quality of Education Services at State Senior High Schools in West Java Province reached 0.55, which is quite strong and significant. The magnitude of the influence of motivation toward the quality of education services at public high schools in West Java province reached 0.86, which is very strong and significant.

The new concepts that can be compiled from the discussion of the influence of Organizational Culture, Competence and Motivation toward  the Quality of Education Services at State Senior High Schools in West Java Province are (1) a new concept of School Organizational Patterns; (2) a new concept on the Characteristics of Responses of Education Providers and (3) a new concept on the Drive for Achievement.


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DOI: https://doi.org/10.5296/jpag.v11i4.19004

Copyright (c) 2021 Ratna Wati, Ermaya Suradinata, Dedeh Maryani, Widodo Sigit Pudjianto

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Journal of Public Administration and Governance  ISSN 2161-7104

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