Criteria of Total Quality Management of Faculty Teaching Skills: Perceptions of University Students

Awatif M. Abu-Al-Sha'r, Mohammad Aboud AL-Harahsheh


This study aimed to identify the degree of faculty members' practice of the teaching skills in the light of the criteria of Total Quality Management (TQM) from the university students' perceptions at Al al-Bayt University. The study focuses on the impact of gender, college and degree of the faculty members' practice of the teaching skills in the light of TQM. The sample of the study consisted of (451) male and female students. A questionnaire of 72 items in four areas (planning, implementation, evaluation, communication) followed a five–point Likert scale was answered. Software package of Statistical Sciences (SPSS) was used to analyze the collected data. The results revealed that the faculty members' practice of teaching skills in light of the criteria of TQM is at a medium degree. However, the results showed no statistically significant differences in effect of the faculty members of the teaching skills in the light of the criteria of TQM in the fields of implementation, evaluation, and communication due to the variable of gender. Recommendations on applying TQM in teaching skills were included.

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