Vol 9, No 4 (2017)

DOI: https://doi.org/10.5296/jmr.v9i4

Vol. 9, No. 4, October 2017

Table of Contents

Articles

Internationalization Preparation of Small Medium Enterprises (SMEs) in Medan
Yasmin Chairunisa Muchtar, Inneke Qamariah
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1-20
Exploring the Mediated and Moderated Effects of Operator Service Quality on Customer Retention: Evidence from Taiwan’s Mobile Market
Chun-Mei Chen
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21-42
Strategic Thinking: The Role in Successful Management
Marcelo Amaral Dionisio
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43-56
The Association between Communication, Customer Relationship Management and Organisational Performance: Evidence from the Saudi Arabia Hospitals
Yaser Salman Alsharari, Fadzil Shah Bin Aziz, Che Azlan Bin Taib, Rushami Zien Yusoff
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57-75
Assessing Factors that Prevent Female Students from Studying Hotel Management: A Case Study of the University of Jordan (Aqaba Branch)
Omar Abdalla Jawabreh, Bushra Alaqrarah, Hossam Al Hrerat, Ismail Al Shaabatat, Qatada Al Jarah
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76-92
Conserving Core Competence of Company through Knowledge Management Strategy in PT. Perkasa (Group of PGN)
Baskara Agung Wibawa, Hady Efendy
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93-109
Knowledge Management Methodology: Developing a Phenomenalogical Middle-range Thinking Approach for Knowledge Management Research
Fahmi Ibrahim
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110-122
Implementation of Performance Management on Bank Syariah Mandiri
Amiral Emeraldo Zahari, Hady Efendy
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123-139
Development of Training Needs Analysis in Organization
Rachmat Hartoyo, Hady Efendy
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140-159
Implementation of Performance Management in Professional Nursing Program at Hang Tuah School of Health Science (STIKES) Pekanbaru (Case Study)
Ennimay Ennimay, Hady Efendy
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160-175
The Analysis of Using ICT on Knowledge Management in Governmental Organizations in Iran (Case Study: Municipality of Mazandaran Province)
Neda Sharifi Asadi Malafe, Fahime Baei
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193-206
Guesstimating Coastal Ecotourism in Muara Beting, Indonesia
Hengky, S. H.
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207-221